What are the responsibilities and job description for the Assistant Manager of Transportation Operations position at Greater Bridgeport Transit?
GBTs Assistant Manager of Transportation Operations has day-today responsibility for all aspects of the Transportation Department supporting and under the direction of the Manager of Transportation Operations. Responsibilities include, but are not limited to operational safety, efficiency and effectiveness, customer service, compliance, oversight of supervision and dispatch staff and interaction with the Union and its members. This position oversees the day-to-day work of dispatch supervision, dispatch operations, safety training, and federal and state regulatory compliance, the development of operator assignments, capital planning, operational budgeting, technology and communication systems and staffing.
Accountability:
This position reports to the Manager of Transportation Operations and assists in the supervision of Field Service Managers, Dispatchers/Supervisors and other staff assigned to the Department.
Position Requirements:
- Under the direction of the Manager of Transportation Operations, supports the oversight of the day-to-day operations of the Transportation Department ensuring safety, proper staffing, compliance with federal, state and local requirements pertaining to bus operations and on-time performance.
- Ensures appropriate staffing levels and determines daily staffing needs of the Department and always ensures the proper number of full-time and part-time operators.
- Assists in the development and monitoring of the Departments budget ensuring all services are commensurate with the available budget, taking proactive action to ensure there are no budgetary overruns or other problems.
- Assists in the development, codification, and implementation of standard operating procedures for the Department pertaining to safety, customer service, driver assignments, supervision, the proper use of communication devices and other equipment, fare collection, and other areas important to GBT and its customers.
- Assists in the oversight of the day-to-day activities of all GBT dispatchers and supervisors ensuring a proper complement of dispatchers and road supervisors and that their respective duties are conducted according to GBT policies and procedures. Provides ongoing oversight and evaluations of supervisors and dispatchers.
- Assists in the day-to-day activities of GBTs safety training staff ensuring proper training for all Department staff members and ensuring safety and compliance with standard policies and procedures as well as federal, state, and local regulations. May provide direct training to operators in select safety areas.
- Participates in all accident investigations and may participate in the implementation of GBTs PTASP when required.
- Enforces GBTs procedure to ensure that all operators have the requisite credentials to safely operate GBT vehicles and that all operators are aware of, and in compliance with, limitations to the hours of operation of commercial vehicles, and other regulatory requirements.
- Assists, and may lead in the implementation of GBTs drug and alcohol detection program ensuring compliance with federal requirements, the policy of the agency, the policy and procedures associated with the Statewide Drug and Alcohol Consortium with bottom-line responsibility for ensuring that tests of all types are performed according the established procedures and protocols.
- Assists in GBTs Operator Safety Training Program using data regarding operations to craft and implement an effective safety training program with the overall goal of reducing and eliminating accidents of any kind.
- Actively participates in the process of run-cutting and the development of driver assignments. Assists in, and may lead, the periodic operator bidding process in accordance with bargaining agreements.
- Actively participates in GBTs Safety Committee, Service Review Committee, Run-cutting Committee, Passenger Advisory Committee, Safety, Risk Management Leadership Group, and Customer Service and Complaints Review Committee.
- Has daily, bottom-line, responsibility for the complete and accurate preparation of payroll data and information for timely distribution to the finance department and maintains a strong working relation with the finance department staff.
- Monitors and ensures that all elements of GBTs Collective Bargaining Agreements are followed and that all discipline is conducted according to agreements in a fair, consistent and properly documented manner.
- Maintains a sound and professional working relationship with the ATU Local 1336 Bargaining Units.
- Assists in the management of the Departments vacation schedules in compliance with GBTs Union Contract.
- Assists in the dissemination of materials from various departments to the relevant staff in Transportation Operations ensuring that all staff receives proper notifications and are up-to-date on all GBT policies, procedures and other directives.
- Develops and maintains a proficiency in GBTs technology systems including the Advance Communication System (ACS), radio dispatch system and run-cutting system - understanding both hardware and software aspects of the systems.
- Participates in the investigation of all customer complaints and coordinates responses with staff of the Customer Service Department.
- Provides performance metrics as required to various departments.
- May participate in labor negotiations. Provides support in preparation for and during labor negotiations.
- Works cooperatively with the maintenance department personnel to resolve equipment issues and ensures that all operator maintenance related concerns are tracked and resolved.
- May be called upon to outside of normal business hours to address urgent operations issues, assist with operations at the regions Emergency Operations Center (EOC) and training needs and may be required at evening or weekend meetings.
- Other duties as assigned by the Manager of Transportation Operations or his/her designee.
Minimum Requirements:
- Possession of a High School Diploma/GED. A college degree or other preparatory technical, managerial/supervisory, facilitation and communication skills training is preferred.
- A minimum of three (3) years of technical, managerial, or supervisory experience in public transportation is required. Appropriate preparatory training beyond the required high school education or the attainment of requisite communication and presentation skills and knowledge in a relevant non-supervisory position may be substituted for a portion of the experience is required.
- Knowledge of public bus transit operations, the application of policies, procedures, rules, and contractual requirements and the ability to model safe driving and customer service skills.
- Possession of a valid Commercial Drivers License (CDL) with the public service endorsements and the ability to be insured by GBT throughout employment.
- Proficient in software programs (word processing, spreadsheet, and database), internet applications and utilization of all relevant office equipment. The ability to quickly learn internal software programs.
- The ability to prioritize projects and have excellent written and oral communication skills, interpersonal skills, tact, and diplomacy. The demonstrated ability to present information in a clear, well-organized manner, and to provide step-by-step instructions and constructive feedback. The ability to work both independently and in a team environment.
- Demonstrated knowledge of safe driving practices.
- May be required to travel in the course of their daily work.
- Must be able to appropriately manage confidential information.
Other Duties:
The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this position. This position may be required to perform job related tasks other than those specifically presented in this description. The description is not a contract or guarantee of any kind, can be changed or eliminated at any time and does not alter the at-will status of all non-contractual employees.
Safety
Responsible for contributing to a safe and secure work environment. Is cognizant of surroundings and acts in a safe manner at all times. Is knowledgeable of and adheres to OSHA, GBT and other safety standards, directives and advisories, both written and verbal. Uses safety equipment and protective clothing as appropriate and necessary. Maintains good housekeeping habits in work area to avoid injury to self or others. Immediately reports to supervisor or risk manager any safety or security issue, and makes recommendations for improvement. Observes building access restrictions and locks doors when not present. Knows the nearest two safety exits and participates in safety drills.
Physical Demands and Work Environment:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without reasonable accommodations. While performing the functions of this job, the employee is frequently required to sit, speak and hear. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus. May be required to conduct work in or out of doors in all weather conditions.
The work is performed primarily in an office setting. The noise level in the work environment is moderate.
