What are the responsibilities and job description for the District Manager position at Greater Charlotte Apartment Association?
Title : District Manager
Not sure what skills you will need for this opportunity Simply read the full description below to get a complete picture of candidate requirements.
Reports To : Senior Vice President of Real Estate Management
Department / Division : Blue Horizon Management Corporation (BHMC)
FLSA Status : Exempt
Position Summary
Supports and executes the Company’s strategies related to property management operations by directing the team members on the assigned portfolio of properties, and by implementing the policies, procedures, and practices that enable each property to meet and exceed budgeted financial goals and achieve operational performance objectives. The District Manager receives instructions primarily from the Senior Vice President of Real Estate Management. Normally, the employee plans and carries out work activities with minimal supervision and independently resolves problems that arise. The employee receives specific instructions when problems are brought to the attention of the supervisor and when the supervisor is contacted by the employee for direction. The employee's work is reviewed for accuracy and compliance with Agency policies, federal, state, and local regulations, and attainment of objectives.
Responsibilities :
- Develops the annual budget(s) for the properties comprising the assigned portfolio and oversees attainment of budgeted goals by analyzing and evaluating financial statements, reconciling monthly statements against approved budget, and working with the Controller, client / owner, and others to address and resolve gaps in the financial performance of the portfolio.
- Ensures that the portfolio and individual communities meet the established operational, financial, and business performance goals by inspecting properties, reviewing financial, market, and operational reports, and developing and implementing appropriate action plans to achieve results.
- Provides leadership to the team of property managers by interviewing, hiring, and training team members, and by managing their performance in accordance with Company policies, values, and business practices. Oversees the appropriate and adequate staffing at each community and supervises the acquisition, development, and management of community team members.
- Promotes client satisfaction and retention through timely reporting and on-going communication about the performance of the properties and responds quickly and with urgency to client / owner concerns, questions, issues, and requests.
- Ensures that the appearance and physical aspects of the properties meet the Company’s and owner’s established standards through the routine site and safety inspections and communicates concerns and requests for capital as needed to provide for the physical upkeep of each property in the portfolio.
- Coordinates work activities and services from vendors, consultants, and other contractors as needed by researching and identifying needs, negotiating contracts, monitoring progress, processing invoices, and ensuring open communication between consultants and Company project team members.
- Ensures compliance with applicable RAD, LIHTC, and private investor guidelines as well as federal, state, and local regulations, laws, ordinances, and the Agency’s administration of programs.
- Conducts site audits and calculates all sources of income and resources to verify financial eligibility of applicants.
- Ensures that all requirements for written independent verification of information are met in an appropriate and timely manner.
- Ensures appropriate annual recertification of residents, calculation of interim adjustments, and entry of data into computer database.
Organizational Responsibilities :
Knowledge, Skills, Abilities :
Personnel and Training :
Education and Experience :
Bachelor’s degree or equivalent preferred and five (5) years of progressively responsible experience in a supervisory management role preferably in low-income housing, or an equivalent combination of experience and education.
The following Certification(s) must be obtained within eighteen (18) months of employment or other allowable period of hire as authorized by the Executive Vice President of Real Estate Management :
Supervision Controls :
The District Manager receives instructions primarily from the SVP of Real Estate Management. When providing coverage this position will have supervisory responsibility for staff at floating sites.
Guidelines :
Guidelines followed by the District Manager include established policies and procedures, traditional practices, published laws, regulations, handbooks, codes, and ordinances. Materials used vary with the project and the entities involved, and independent research is necessary depending on the activity requirements. These guidelines cover most job-related situations, and the employee is often required to use independent judgment in making decisions within established parameters and area of expertise. When unusual situations arise or when clarification or guidance is called for, the employee consults with the SVP of Real Estate Management.
Complexity :
The employee performs related duties following established and specific Agency policies and procedures, applicable local, state, and federal regulations, traditional practices, and information from training and reference materials. The course of action is determined by the circumstances, assessment of critical issues, supervisor input, and by established procedures and applicable regulations. The employee may coordinate, integrate, and / or prioritize tasks. Routinely, the employee may adapt procedures to the circumstances and make decisions concerning resident or maintenance problems, collections, and property management issues using personal judgement based on prior experience.
Difficulty may be experienced in making final application determinations and in applying appropriate RAD, LIHTC, and private investor criteria in situations such as counting or exempting individuals’ income.
Scope and Effect :
Successful accomplishment of duties by the employee enhances the Agency’s image in the community and its ability to meet its overall mission of providing housing that is decent, safe, and sanitary; and their work affects residents, coworkers, Agency profitability, community groups, and support agencies on a continuing basis.
Personal Contacts :
Personal contacts are with all of the above persons and groups. The purpose of such contacts is to obtain and provide information and verify, document and record information submitted by residents, and other Agency activities.
Contact often requires negotiation and / or handling of controversial matters, and may include dealing with skeptical, uncooperative, unreceptive, and hostile individuals, and potentially volatile situations.
EMPLOYEE BENEFITS :
Hybrid Work Schedule : We value work-life balance and flexibility. Our hybrid work schedule allows employees to work remotely for two days each week while spending three days in the office. It's part of our commitment to creating a productive and supportive work environment.
BENEFITS PACKAGE :
Health Insurance Benefits Our benefits package includes Health Savings Accounts (HSA), PPO Copay options, and a fully funded Health Reimbursement Account (HRA), offering comprehensive medical and prescription coverage. We also provide free employee-only dental and vision plans, with reduced premiums for employee-plus coverage when enrolled in the Agency’s medical plan. Additionally, the organization offers free short- and long-term disability income benefits, basic life, and AD&D insurance (effective the first month after hire or eligibility), and a tax-advantaged Flexible Spending Account (FSA) for healthcare and dependent care expenses.
Paid Leave Benefits : So that employees may benefit from a period of rest and relaxation during the year, we offer paid annual leave, sick leave, and holiday benefits (13 paid holidays per year).
ANNUAL BONUS OPPORTUNITY : Senior level staff members are eligible for a performance-based annually.
SOCIAL BENEFITS :
RETIREMENT PLANS :
LGERS : Local Government Employee Retirement System One of the benefits of being an INLIVIAN employee is the automatic enrollment in the NC Local Government Employees’ Retirement System (LGERS) pension retirement plan. Pension plans are rare nowadays and are an excellent retirement benefit. Employees are statutorily required contribution to this plan is 6%, while INLIVIAN is currently required to contribute 13.6%.
457 PLANS : Matching contribution to the NC 457 Plan! Effective April 1, 2024, INLIVIAN will match the employees' contribution based on the length of service with the organization, providing an opportunity for eligible employees to bolster their retirement savings. The matching percentages will be as follows :
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Salary : $500