What are the responsibilities and job description for the Implant Coordinator position at Greater Charlotte Oral & Facial Surgery?
Our company is a prominent provider specializing in oral and maxillofacial surgery throughout the Greater Charlotte region. WE ARE EXPANDING OUR OPERATIONS AND NEED MORE TEAM MEMBERS! IDEAL CANDIDATES WILL BE TEAM-ORIENTED, POSITIVE, AND HAVE A PASSION FOR CUSTOMER-FACING ROLES WITH EXCELLENT COMMUNICATION SKILLS.
Our mission is to provide exceptional care to our patients while also mitigating any of the stress or worries that often accompany oral surgery procedures. As local Charlotte providers, we're uniquely qualified to offer our patients the most immediate and personalized care possible. We have been treating patients and their families in the community for more than 20 years, and have their trust - and a sterling reputation - to show for it. As an employer, we are focused on always striving to create a best-in-class experience for the entirety of our employees’ career from application to retirement. We seek team-oriented leaders with a desire to grow and be a part of an exciting time for our organization.
Not only do we offer competitive wages, but we also offer a significant benefits package which includes low-cost medical deduction, no cost dental/vision insurance options, employer F.S.A./H.S.A. contributions, 401k with match, PTO, paid holidays, personal time, seasonal bonuses, company and partner discounts, employer-covered basic life insurance, voluntary benefits, wellness program, employee assistance program, and a weekday/daytime only schedule with short Fridays!
*Willingness to travel between Gastonia, Pineville, and Steele Creek offices.*
Position Summary: The implant coordinator is considered a subject matter expert and consultative sales professional of Dental Implants. The Implant Coordinator is responsible for shaping the experience of our prospects and patients.
Duties and Responsibilities:
Coordinate pre-op appointments with patients’ dentist.
Schedule any surgical planning required between OS and dentist.
Take models, CTs, etc. as requested by surgeon.
Consult with patients scheduled for Implant Consults.
See implant recheck patients.
Handle incoming implant post op concerns.
Assist doctors in implant placement cases as needed.
Handle implant release appointments.
Train office staff on implant surgical procedures.
Monthly staff training with office staff.
Call all implant patients post operatively and document.
Answer incoming calls from restorative dentists
Attend Implant seminars
Coordinate restorative cases with implant rep
Assist with restorative cases at dentist’s office as requested.
Maintain all implant equipment/ surgical kits
Prepare upcoming cases per the doctors’ specifications
Pull implants for upcoming cases.
Complete a weekly implant inventory/ order
Scan out implants used daily.
Coordinating “Free” Impression Copings to restorative.
Assist dentist with coordinating proper restorative parts needed for upcoming cases.
Maintain Implant restorative parts inventory.
Maintaining supply patient education materials/ implant folders.
Maintaining implant models.
Schedule and conduct implant lunch and learns with restorative offices.
Process all implant treatment checklists.
Enter all patients into stage tracking
Process and maintain log of all returned (failed) implants
Process all implant release letters
Process all implant placement letters
Maintain stage tracking log
Enter all implants placed into WINOMS
Follow up with insurance department on outstanding implant preauthorization’s.
Maintain a log of all replacement implants/ implants donated by Implant Company.
Maintain Implant inventory- reconcile per SOP
Following up with implant patients who have missed appointments
Tracking bone graft patients, following up on missed appointments.
Keep count current for implants placed month to date and year to date.
Send out mailings/invites as requested.
Assist in planning implant educational events
