Rail Operator

About Greater Cleveland Regional Transit Authority

The Greater Cleveland Regional Transit Authority (GCRTA) provides transportation services for 150,000-200,000 customers on a typical weekday, or about 45 million rides annually, through a variety of services, including HealthLine, bus, Paratransit, light rail, heavy rail, and vanpools. GCRTA is the 2019 recipient of the prestigious American Public Transportation Association (APTA) Gold Award for Bus Safety & Security Excellence. We are proud to be one of northeast Ohio’s major employers with a workforce of over 2,100 employees carrying out our mission of Connecting the Community.

We offer a wide range of comprehensive benefits and programs to support the health and wellness of employees and family members including health benefits (medical, dental and vision), a wellness incentive program and participation in the Ohio Public Employee Retirement System (OPERS).

The Greater Cleveland Regional Transit Authority (GCRTA) is currently seeking candidates for Full-Time Rail Operators.

Duties: Functions as a Rail Operator for GCRTA and the City of Cleveland by providing a safe, efficient, and a ‘unique’ quality transportation service for our customers. Transports customers by operating the rail train during regularly scheduled routes and special service routes while observing route time schedule, safety rules/regulations, and State and municipal traffic laws. Provides exceptional interpersonal and customer service skills by initiating customer interaction and responding to customer inquiries. Provides information on points of interest and major tourist destinations during trips providing information on: the Rock and Roll Hall of Fame, Great Lakes Science Center, Playhouse Square, University Circle Museums, Downtown Restaurants, including a knowledge of the hours of operations. Must have a working knowledge of fare collection, routes, stops, and hours of operation. Calls stops via PA system to ensure customers are aware of stops along route. Administers RTA policy and procedures in special circumstances (e.g., service interruption, emergencies, etc.). This position is critical in serving as an ambassador for the Authority, the community, and Greater Cleveland area.

MINIMUM REQUIREMENTS: Applicants must have a high school diploma or G.E.D. equivalent. Applicants must be at least 19 years of age and have a minimum of three (3) years of driving experience and at least two (2) years of customer service experience. Applicants must demonstrate strong interpersonal skills to provide exceptional customer service. Applicants must be able to understand and adhere to all safety rules and regulations. Applicants must have a GOOD DRIVING RECORD with no more than TWO (2) POINTS, in the past three years. Bilingual abilities are a plus.

Working Conditions: The working conditions described below are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential job functions.

Environmental Conditions: This person will work predominantly in a coach providing revenue service by transporting customers in various weather conditions. This person will initiate customer interactions and respond to customer inquiries, maintain order on the bus, and observe route time schedules, safety rules/regulations, and State and municipal traffic laws.

Physical Demands: Must be able to pass DOT physical requirements and pass Drug & Alcohol testing requirements. This person will need to be able to communicate clearly, be observant of obstacles and people, can meet customer demands, meet route time schedules, safety rules/regulations, and State and municipal traffic laws. This person will have occasional standing and walking, frequent to continuous driving, sitting, climbing steps, and reaching occasional lifting and carrying no more than 10lbs., rare lifting/pulling up to 50 lbs. of force to lift up a wheelchair ramp if it malfunctions, only on certain buses. This person may assist special needs customers, which may include pushing, pulling and lifting.

Mental Demands: Must be able to provide information on points of interest, have working knowledge of fare collection, routes, stops and hours of operation, and have ability to use a PA system.

Examination Information: Candidates selected to participate in the hiring process will be notified of the exact time and place of the examination. The examination process will consist of three parts: a written examination, performance assessment, interview, and record evaluation. Records evaluation will be requested once Candidate has passed all requirements. Candidates must attain a minimum of 70% on all parts of the process, except 60% on the interview portion, to move forward in the process.

Weights for a final score will be assigned as follows: Weights for a final score will be assigned as follows for internal candidates: Written 50%, Interview 35%, and Record Evaluation 15%. Weights for a final score will be assigned as follows for external candidates: Written 50% and Interview 50%. All candidates must score a minimum composite score of 70% in order to establish eligibility for the portion. Internal candidates must meet all record evaluation criteria in order to gain the 15% weighting. Records evaluation information includes a review of the following:

• 5 or more absence occurrences
• 1 or more AWOL Occurrences
• 5 or more misses
• 1 or more active written reminders (for preventable accidents or customer service complaints)
• 1 or more Drug or alcohol suspension
• 1 or more Commercial Driver’s License (CDL) suspension
• 1 or more Active Decision-Making Leave (DML)

“ELIGIBILITY CERTIFICATION FOR INTERNAL SELECTION PROCESS” FORM will be requested once the internal applicant has completed the application, and all required testing has been completed and passed. Any internal candidate to who is at or above the thresholds listed above will not receive the points for their Eligibility Certification.

Additional Information: The performance of these duties may be required at any time of the day or night, any day and night of the week. The position is a bargaining unit position.

All communications regarding your application will be sent through the I-Recruitment site, you will receive an email from "Oracle Administrator (OR15)" sysadmin@gcrta.org to let you know there has been a change to the status of your application or that you have received a communication regarding your application.

To check the status of your application: Log into the GCRTA I-Recruitment site, look under the “Status” column. To check your communications: Log into the GCRTA I-Recruitment site, click on the icon below "Application Details” of the job posting, click on the “Communications” tab to view communications.

Training Wage: $17.00

Wage Rate after training: $27.00 hourly, plus wage rate increases up to $36.00 after five years of full-time equivalent services.

AN EQUAL OPPORTUNITY/ADA EMPLOYER/DRUG-FREE WORKPLACE