Program Administrator - OEO

About Greater Cleveland Regional Transit Authority

The Greater Cleveland Regional Transit Authority (GCRTA) provides transportation services for 150,000-200,000 customers on a typical weekday, or about 45 million rides annually, through a variety of services, including HealthLine, bus, Paratransit, light rail, heavy rail, and vanpools. GCRTA is the 2019 recipient of the prestigious American Public Transportation Association (APTA) Gold Award for Bus Safety & Security Excellence. We are proud to be one of northeast Ohio’s major employers with a workforce of over 2,100 employees carrying out our mission of Connecting the Community.

We offer a wide range of comprehensive benefits and programs to support the health and wellness of employees and family members including health benefits (medical, dental and vision), a wellness incentive program and participation in the Ohio Public Employee Retirement System (OPERS).

The Greater Cleveland RTA is searching for a OEO Program Administrator in our Equal Opportunity, ADA & DEI Department.

Under the direction of the Sr. Manager of the Office of Equal Opportunity, Americans with Disability Act (ADA), and Diversity, Equity, Inclusion, and Belongings (DEIB), the OEO Program Administrator is responsible for ensuring compliance with federal and state civil rights laws. The OEO Program Administrator also acts as an assistant to the Sr. Manager as it relates to civil rights and ADA functions. The duties include conducting investigations of internal charges of harassment and discrimination regarding Equal Opportunity (EO) and ADA; Maintain relevant statistics on minorities and women in the external labor force and internally within GCRTA; Assist in collecting and analyzing employment data; Assist in recruiting minority, disabled and women applicants and establishing outreach sources for use by hiring officials; Design, implement, and monitor internal audit and reporting systems to measure programs (Title VII, ADA and Title VI) effectiveness and to determine where progress has been made and where further action is needed; Provide orientation to new employees and in other employees’ relations sessions for the purpose of explaining GCRTA's EEO and ADA policies; Assist with ADA accommodations/appeals and/ or meet with the ADA citizens; and Performs other duties of a similar nature as may be required. The Administrator will work collaboratively with internal departments and external stakeholders to advance the principles of equity, inclusion, and accessibility.

Job Requirements

Applicants must have a bachelor’s degree in psychology, sociology, human resources, public administration, paralegal or a closely related field. Minimum of 3-5 years of relevant experience in civil rights, ADA compliance, Information Systems (e.g. auditing, operations analysis, report writing, budget/financial analysis, process improvement, or related area. Must be proficient in Microsoft Office applications, including Word, Excel and PowerPoint, as well as HRMS software. Must have basic knowledge of GroupWise/Outlook, or similar email communication, and Internet. Applicants must have strong interpersonal skills. Applicants must also have experience in coordinating and determining action for data analysis. Applicants must have experience examining, evaluating and presenting data. Applicants must have experience with combining and integrating data. Applicants must also have excellent oral and written communication skills. Applicants must have experience of transcribing, entering and posting data. Applicants must also have experience with gathering, collecting and classifying information. Applicants must be able to effectively exchange ideas, information and opinions with others. Applicants must be able to teach/train subject matter to others through explanation, demonstration and/or supervised practice, as well as make recommendations based on technical disciplines. Applicants must also be able to present alternative actions in reaction to evaluations. Must be able to perform simple math functions. Must be able to read text/print and write correspondence.

In summary, the most essential requirements are the following:

• Excellent verbal and written communication skills, with the ability to present complex information clearly and persuasively.
• Strong analytical and investigative skills, with attention to detail.
• Proficiency in data analysis and report preparation.
• Ability to work independently and collaboratively within a team.

Working Conditions: The working conditions described below are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.

Environmental Conditions: This person will work predominantly in an office type environment.

Physical Demands: While performing the duties of this job, the employee is regularly required to work at a desktop computer for more than 5 hours or sit for up to 8 or more hours a day. The employee is frequently required to see, hear, speak and must be able to travel to districts.

Mental Demands: Reading, studying focused listening, auditing, inspecting, proofreading, and evaluating. Ability to give, receive and analyze information and prepare written materials. Ability to communicate effectively (verbal and written); interpret policy, procedures, and data. More specifically to the following:

• Emotional intelligence – able to navigate challenging conversations, deal with emotional circumstances or participate in conflict resolution.
• Interpersonal Skills/Behaviors – Dealing with individuals with a range of models and behaviors in a tactful, congenial, and personal manner so as not to alienate or antagonize them.
• Coordinating - Determine time, place, and sequence of operations or action to be taken on the basis of analysis of data.
• Analyzing – Examining and evaluating data. Presenting alternative actions in reaction to the evaluation is frequently used.
• Synthesizing – To combine or integrate data to discover facts and/or develop knowledge or creative concepts or interpretations.
• Instructing – Teaching subject matter to others, or training others through explanation, demonstration, and supervised practice; or making recommendations on the basis of technical disciplines.
• Math- Ability to add, subtracts, multiply and divides.
• Communicating – Talking with and or listening to and/or signaling people to convey or exchange information; includes giving/receiving assignments and/or directions.
• Copying – Transcribing, entering, or posting data.
• Compiling – Gathering, collecting, or classifying information about data, people, or things.
• Negotiating – Exchanging ideas, information, and opinions with others to formulate policies and programs or jointly arrive at decisions, conclusions, solutions, or solve disputes.

AN EQUAL OPPORTUNITY / ADA EMPLOYER / A DRUG FREE WORKPLACE