Sr. Claims Adjuster

The Greater Cleveland Regional Transit Authority is seeking a highly skilled and experienced Senior Claims Adjuster to join our dynamic team. The ideal candidate will bring deep expertise in claims handling, risk assessment, mitigation and litigation strategies across a variety of insurance lines. This is a pivotal role that requires strong analytical thinking, exceptional negotiation skills, and a proven track record of managing complex claims efficiently while minimizing exposure and supporting overall risk management objectives. If you’re a strategic thinker with a passion for problem-solving and delivering results, we’d love to hear from you.

Duties:

This position handles third-party liability claims involving property damage and/or bodily injury filed against the Greater Cleveland Regional Transit Authority (GCRTA).

• Performs inside and outside adjusting duties, processes and investigates tort personal injury litigation and claims in accordance with established Claims and Litigation Procedures.
• Handles claim file from cradle to grave.
• Responsible for thorough and prompt documentation of both electronic and hard copy claim file.
• Provides information and assistance to RTA counsel in answering summons and complaints and discovery requests.
• Prepares and compiles information for hearings, depositions, status calls, pre-trial, trial, and arbitration proceedings.
• Provides expertise in evaluating claims adjustment processes and recommends improvements and methods for cost reduction strategies. Responds to emergency assignments when requested.
• Acts as Claims Manager during absences. Also occasionally assists GCRTA Legal Department with investigation of other matters such as employment practices claims, claims arising from transit police activity or workers’ compensation claims and litigation and construction investigation as assigned by the Claims Manager.
• Practices safety precautions and measures at all times.
• Performs other duties of a similar nature as may be required.

Minimum Requirements:

• Applicants must have an associate’s degree in business administration, Accounting, Legal Studies or related areas. In lieu of an associate’s degree, applicants may substitute seven (7) to ten (10) years of progressively responsible experience in a risk, legal and claims environment or related field.
• Must be able to successfully pass the AIC 302 and AIC 303 Insurance Institute of America adjusting courses within two (2) years of hire.
• Must have five (5) years of verifiable experience investigating, adjusting and settling commercial auto liability claims (emphasis on body injury claims), including preparation of cases for litigation.
• Must be proficient in Microsoft Office applications and must have excellent oral and written communication skills.
• Must also have excellent customer service and analytical skills.
• Knowledge of ASSURE is preferred. ASSURE, a risk management information system to collect, manage, analyze and report risk claims and safety information.
• Must have a valid State of Ohio Driver’s License with no more than four (4) points during the past three (3) years, and must be insured with state minimum requirements.

Preferred Qualifications: A bachelor’s degree in business administration, Accounting, Engineering, Law, or related field is preferred. Full AIC Certification is also preferred but not required for this position.

Working Conditions: The working conditions described below are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.

Environmental Conditions: This person will work predominantly in an office type environment with some outside field assignments.

Physical Demands: While performing the duties of this job, the employee is regularly required to sit for up to 8 or more hours a day. The employee is frequently required to see, hear and speak. The employee may be required to work at a computer video display terminal for more than 5 hours a day. The employee is occasionally required to travel, perform outside adjusting duties and work irregular schedules. Employees will also be required to see, reach, kneel, crouch, and stand for periods greater than 30 minutes, stoop, and sit for periods greater than 30 minutes, stoop and handle.

Mental Demands: Reading, watching, studying, observing, focused listening, auditing, inspecting, proofreading, and evaluating. Ability to give, receive and analyze information, formulate work plans, prepare written materials and articulate goals and action plans. Ability to communicate effectively (verbal and written); develop and interpret policy, procedures, and data; maintain emotional control under stress.

Selection Process: This is a non-bargaining position. No Eligible list will be established. Merit System Rules do not apply. The selection process will include one or more components to demonstrate applicants’ knowledge, skills and abilities in job related areas. These may include exercises such as practical demonstrations, written communications, oral interviews and/or competency assessments.

AN EQUAL OPPORTUNITY / ADA EMPLOYER / A DRUG FREE WORKPLACE