What are the responsibilities and job description for the Service Screener position at Greater East Texas Community Action Program?
General Purpose: Responsible for providing administrative and clerical support to office staff. The position will work closely with the Administrative Receptionist. Assume administrative responsibilities as delegated by the Program Director. Handle incoming calls and other communications, greeting customers and visitors, managing files, updating paperwork and other documents, and performing other general office duties and errands.
Qualifications and Requirements: Minimum of High School Diploma. Applicants must have minimum computer skills, organizational, communication, and strong telephone skills. The applicant must be able to work with minimal supervision. This position will require a valid driver’s license to conduct errands.
Before starting employment, a criminal background check must be completed.
Essential Duties:
- Answers phone courteously and professionally at all times. Calls going to voice mail during regular hours of work should not be routine but only done when unavoidable.
- Obtain client's name and phone number on a dated pad when busy with other clients, returning calls timely, within the same day or first thing the following morning.
- Taking client information on the phone, ensuring all information is correct and complete. Keeping the phone time as short and as professional as possible, which includes gathering and sharing pertinent information needed for assistance only.
- Know county resources to be able to refer clients for assistance that is not offered by GETCAP.
- Inform the customer of what is needed for the appointment, filling out information sheets, and collecting information needed for the interview, ensuring that the information is correct and complete.
- When the Case Manager has a client in the office, take a message for the Case Manager, making sure not to interrupt them during the interviewing processes and relaying the message as soon as possible.
- When the Case Manager is interviewing, the service screener will greet customers and help in any way possible until the Case Manager is available to take over.
- Be on time and in the office every day as scheduled. When you will be out, notify the immediate Supervisor or Executive Director in advance if possible.
- Limit outside distractions (visitors, sharing family/personal information with the client, and personal calls on agency phone and/ or cell phone).
- Use of internet for office purposes only: no games, Facebook during working hours.
- Copying & sending faxes to Case Managers/delivering faxes.
- Maintain a neat and orderly desk/office space
- Help maintain the flow of office to get work done in a timely and professional manner. Assist case managers as needed to make sure the office runs smoothly at all times.
- Any other duties as requested by the Immediate Supervisor or Executive Director.
This job is part time looking for someone to work Mon-Wed the hours of 8:00am and 5:00pm.
