What are the responsibilities and job description for the CSC-RECEPTIONIST position at GREATER LAWRENCE COMMUNITY ACTION COUNCIL INC?

Job Details

Job Location

GLCAC - Lawrence, MA

Position Type

Full Time

Salary Range

18.00 - $18.00 Hourly

Description

Job Summary :

The Receptionist will act as the main receptionist for all GLCAC clients. This position will direct clients to the appropriate programs including Community Services, Navigator, LIHEAP, WIC and the Community & Family Support Center. This position will help with any necessary documentation preparation including notarization.

Essential Functions / Key Responsibilities :

Clear understanding of all GLCAC, Inc. programs 8z services we provide Maintain a professional representation of the agency by welcoming visitors with positive communication skills at all times.
Provide administrative support in activities such as; developing signs, filing, copying, assisting clients, translations, notary, acquiring birth certificates, etc.
Provide preliminary information and referral services for potential and returning clients.
Works with clients to assess their needs, and guide them to the appropriate program(s).
Updates information boards with job postings, training opportunities, and on-going events
Maintains and updates calendars for CSC team with on-going appointments
Continuous updates on signs that are relative to agency closing or protocol
Maintains reception area neat and orderly.
Ensure that every phone call is handled in a courteous and professional manner and that all visitors are appropriately attended to
Ensure the safe keep of information displayed for client use and update it regularly
Ensure that the maintenance of the front office, entrance, staff area, are neat an orderly
Responsible for checking the state of stationery and equipment in the reception area.
Ensure compliance with all company policies procedures, and guidelines
Ensure updated forms are kept to ensure accuracy of submission to clients
Maintain a cooperative relationship with clients and staff
Work effectively under continuing pressure and possible interruptions
Other duties as assigned based on the organization's needs

Skills & Qualifications :

A minimum of 3 years of office experience is needed.

Must possess excellent verbal and written communication skills. Bilingual proficiency required (English / Spanish.)

Computer proficiency is required.

Must have the ability to work a flexible schedule, if needed.

Must be able to multi-task in a high paced, professional, team-oriented environment.

Must be a Notary Public.

Must represent an organization in a friendly and professional way.

Must effectively communicate between the clients and the agency.

May undertake a variety of administrative duties to assist in the smooth running of the organization.

Must have a suitable CORI & SORI completed within the first thirty (30) days of employment.

Ability to work effectively with and meet the needs of people from a diverse range of backgrounds, cultures, and identities, including underserved communities and people from the different racial groups, socioeconomic statuses, nationalities, and languages that make up GLCAC's clientele, to support the agency's mission of building a more diverse, equitable and inclusive organization for employees and clients alike.

Salary : $18

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