What are the responsibilities and job description for the Remote or Office Medical Call Center Agent position at Greater Malden Behavioral Health, Inc?
We are seeking a highly motivated and skilled Call Center Agent to join our dynamic team. In this role, you will serve as the first point of contact for our customers, handling inquiries and providing exceptional support to ensure a positive experience. As a Call Center Agent, you will communicate with customers via phone, email, and chat, addressing their questions, concerns, and feedback. Your ability to listen actively, empathize with customers, and provide accurate information will be vital in resolving issues efficiently.
Responsibilities
Handle incoming customer calls promptly and professionally.
Respond to customer inquiries via phone, email, and chat.
Provide accurate information regarding products and services.
Resolve customer complaints and issues in a timely manner.
Document customer interactions and maintain accurate records.
Follow up with customers to ensure their issues have been resolved.
Meet or exceed performance targets and customer satisfaction goals.
Requirements
High school diploma or equivalent; associate degree preferred.
Proven experience in a call center or customer service role.
Strong verbal and written communication skills.
Ability to handle challenging customer interactions with patience and professionalism.
Proficient in using computers and call center software.
Excellent problem-solving abilities and attention to detail.
Ability to work flexible hours, including evenings and weekends.
Benefits
Competitive salary with performance bonuses
Comprehensive health, dental, and vision insurance
Paid time off including holidays and vacation
Retirement savings plan with company match
Opportunities for career growth and development
