What are the responsibilities and job description for the Remote or Office Medical Customer Service Representative position at Greater Malden Behavioral Health, Inc?
We are a leading behavioral health organization with a mission to provide quality and compassionate care to our community. As a member of our Customer Service team, you will play a vital role in providing support and assistance to our clients and their families. You will also have the opportunity to work with a diverse and talented group of professionals who share the same dedication to improving the lives of those we serve.
Key Responsibilities:
- Serve as the first point of contact for all clients and their families, demonstrating exceptional customer service skills and a friendly, helpful attitude.
- Answer incoming calls, respond to email and online inquiries, and schedule appointments for clients.
- Provide information on services offered by Greater Malden Behavioral Health, Inc. and assist clients with finding the appropriate resources for their needs.
- Handle billing and insurance inquiries, ensuring accuracy and efficiency in all transactions.
- Maintain client records and handle confidential information in compliance with HIPAA regulations.
- Collaborate with other departments to resolve client concerns and provide solutions to any issues that arise.
Requirements:
- High school diploma or equivalent; some college coursework preferred.
- Minimum of 2 years customer service experience, preferably in healthcare or social services.
- Excellent verbal and written communication skills.
- Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
- Strong attention to detail and ability to maintain accuracy while working with confidential information.
- Proficient computer skills and experience with electronic health records (EHR) is a plus.
Why Work for Us?
At Greater Malden Behavioral Health, Inc., we value our employees and their contributions to our organization. As a Customer Service Representative, you will receive a competitive salary and benefits package, including health insurance, paid time off, and retirement savings options. We also offer opportunities for training and professional development to help you advance in your career.
Whether you choose to work remotely or in our office, you will be part of a supportive and collaborative team that truly makes a difference in the lives of our clients. If you are looking for a rewarding career where you can make a positive impact, we encourage you to apply today and join our dedicated team at Greater Malden Behavioral Health, Inc.
