What are the responsibilities and job description for the Customer Service Team Member position at Greater Marketing?
Greater Marketing Is launching our new location in the heart of Cleveland and we are looking to fill positions.
Our New expansion with our clients means more opportunity for our team and several open positions. We are looking for qualified candidates to start immediately.
Greater Marketing is an Ohio, based Company, We specialize in marketing, sales, customer service, and management nationwide. A customer service representative, or team member, will act as a liaison, provide service information and resolve any problems that our customers accounts might face!
The best team members are genuinely excited to help customers.
They’re patient, empathetic, and passionately communicative.
They love to talk.
They can put themselves in their customers’ shoes and advocate for them when necessary.
Problem-solving comes naturally to them.
OUR COMPANY OFFERS:
Unparalleled work environment
Unlimited growth from within
Stability and benefits
Continued development into upper management
Bonuses
Travel opportunities
Career advancement
Job functions:
- Contribute to team effort by accomplishing related results as needed
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships of trust through open and interactive communication
- Go the extra mile to engage customers.
- Greet customers warmly and ascertain problem or reason for calling
- Compile reports on overall customer satisfaction
- Resolve customer complaints via phone, email, mail or social media
REQUIREMENTS:
- High School Diploma or equivalent
- Career-oriented
- Must want advancement opportunity
- Must be professional
- Must be able to pass a background check
- At least 1 year in a customer service
Job Type: Full-time
Pay: $70,000.00 - $850,000.00 per year
Benefits:
- Dental insurance
- Flexible schedule
- Health insurance
- On-the-job training
- Paid time off
- Professional development assistance
- Referral program
- Vision insurance
Shift:
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
Ability to Relocate:
- Cleveland, OH 44119: Relocate before starting work (Required)
Work Location: In person
Salary : $70,000 - $850,000
