Membership Account Executive

Job Title: Membership Account Executive

Department: Membership

Reports to: Business Sales Manager

FLSA Status: Exempt

PURPOSE:

The Membership Account Executive (MAE) is responsible for promoting the Greater Memphis Chamber, cultivating and obtaining new members, selling upgrades to existing members, increasing sales revenue on a monthly basis. MAE’s will work with the Retention Team to prevent client attrition.

Essential Functions:

· Researches prospects for new membership through initial telephone and personal contact to inquire about their specific needs;

· Responds to telephone inquiries regarding the Chamber and membership, and refers calls appropriately, if needed;

· Drafts correspondence, and prepares and sends out Chamber information to potential members;

· Meet pre-determined revenue goals thru sales activities;

· Solicits upgrades from current members;

· Records specific detail on why each member joined the Chamber within Chamber’s database, ChamberMaster;

· Coordinate with Membership Engagement Specialist and various departments as necessary to fulfill membership benefits such as ribbon cuttings, member spotlights, articles, Ambassador Program, and Committee Participation;

· Attends and participates in Chamber and other events, as requested;

· Responsible for abiding by the sales team’s “Standards and Procedures;”

· Ensures that new members access “New Member” website;

· Ensures that new member company data, including web-based information, member contact information, and member records within ChamberMaster are current and complete;

· Increase membership involvement by improving relationships with customers and facilitating the fulfillment of their membership needs;

· Other duties and responsibilities as assigned.

Key Accountabilities

Utilize sales process and customer service techniques to sell memberships and fulfill member needs. Demonstrate an ability to deliver clear and concise verbal messages live, through email and voicemail;

Documentation of all verbal and written member interaction into the Chamber’s database;

Respond to or forward all voicemail and email messages within one business day.

Interactions:

Interacts daily with all staff and the general public in person, by telephone and through correspondence.

Qualifications and Requirements:

Education/Experience:

• Bachelor’s degree or equivalent sales experience (4 years) required.
• Must possess a valid driver’s license.

Knowledge, Skills and Abilities:

• Proficiency with word processing (MS Word), spreadsheet (MS Excel), calendar program (MS Outlook) and preferred exposure to a relational or customer relation management database.
• Excellent written and verbal communication skills, to include exceptional phone communication skills.
• Excellent interpersonal skills, including tact and professionalism in dealing with staff and the public.
• Perform basic mathematical computations.
• Possess strong public speaking skills.
• Ability to write business correspondence and other documents.
• Ability to prioritize multiple tasks and project deadlines.
• Must be able to operate standard office equipment, including telephone, calculator, computer, printer, fax, and copier.
• Knowledge of Memphis and surrounding areas.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is:

· Frequently required to sit, talk, and hear,

· Occasionally required to walk,

· Regularly uses hands and fingers to feel, handle, or operate objects, tools, or controls,

· Constantly reaches with hands and arms,

· Occasionally lifts and/or moves up to 30 pounds,

· Regularly uses close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job description reflects management’s assignment of essential functions; it is not meant to be all-inclusive of the tasks that may be assigned.

Job Type: Full-time

Pay: $75,000.00 - $90,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Supplemental Pay:

• Commission pay

Work Location: Hybrid remote in Memphis, TN 38103

Salary : $75,000 - $90,000