Front Desk Receptionist (Spanish Bilingual)

Program: Practice Management

Hours Per Week: 35

Position: In-Person

Salary Range: $19.00 an hour

Locations available: Yonkers, NY

Join Us! Join us at Greater Mental Health of New York, where our mission is to promote mental wellness through advocacy, community education, and direct services. We empower individuals and families on their unique journeys to recovery, honoring their rights to self-determination, choice, and collaboration. With evidence-based practices and a focus on trauma-responsive care, our dedicated team provides comprehensive services to thousands and fosters independence and resilience within our community. If you're passionate about making a difference in mental health and creating brighter futures for individuals and families throughout the Lower Hudson Valley region, apply today!

Summary Description: Our clinics offer individual, group, family, and medication services for individuals of all ages – and for a full range of behavioral health conditions. The Receptionist/Front Desk Admin is responsible for all reception aspects of the program, which are necessary to ensure the smooth and orderly operation of the clinic. Positive and courteous interactions with clients, staff, and other community agencies are an essential aspect of this job. The Receptionist/Front Desk Admin will work with a person-centered, trauma-informed philosophy in alignment with the values of Greater Mental Health.

Key Responsibilities:

1. Obtain and review client consent.
2. Handles incoming calls during clinic hours while maintaining a polite, consistent phone manner using proper telephone etiquette.
3. Responsible for taking messages from the general voice mailbox and delivering to staff.
4. Welcomes and greets all clients and visitors, in person or over the phone.
5. Maintains an accurate record of clients seen each day.
6. Manage all staff clinical schedules, which include appointments, cancellations, and will-call lists.
7. Accurately schedules and reschedules all client appointments.
8. Accepts and receives payments from clients.
9. Receives and directs persons attending meetings.
10. Works collaboratively with the program/clinic assistant to ensure the availability of client forms and surveys.
11. Maintains an adequate supply of new client materials.
12. Receives general clinic mail as well as other deliveries.
13. Responsible for keeping the reception area clean and organized.
14. Other designated duties.

Requirements:

1. High school diploma/GED/TASC equivalent required. A clerical or Administrative Assistant certificate is preferred.
2. Flexibility to go to other Greater Mental Health locations to provide coverage if needed
3. Must have computer literacy skills, good working knowledge of Microsoft Office Suite (Excel, Word, PowerPoint), and an understanding of office procedures.
4. Has used and documented in an electronic health record is preferred.
5. Spanish language fluency.
6. Used and has knowledge of how to operate general office equipment.
7. The Receptionist/Front Desk Admin must adhere to the agency’s and program’s policy, procedures, and professional code of ethics.
8. Confidentiality must be maintained on all client information.
9. Must be organized, display good judgment, and be able to see a task through completion.
10. Must be reliable and able to work independently and understand the importance of maintaining confidentiality.
11. Must demonstrate the ability to be flexible and receive assignments from a variety of task supervisors.
12. Must maintain pre-employment clearances by applicable regulatory clearances as required.
13. Must be legally eligible to work in the United States.

Special Considerations: Employees may be sitting and performing computer work for extended periods.

Greater Mental Health Benefits!

• Salary Range: $19 an hour, based on departmental budget, qualifications, experience, education, and licenses. This range represents the agency’s good faith and reasonable estimate of the range of possible compensation at the time of posting.
• Flexible Work Arrangements: Subject to business needs, including hybrid options.
• Paid Time Off: 25 days of PTO, 12 sick days, and 11 company-paid holidays per year (prorated for part-time staff).
• Health Benefits: Medical, dental, and vision plans for staff working 30 hours.
• Retirement: 403B plan with discretionary employer contributions after 1 year.
• Professional Development: Opportunities for advancement, training programs, and support for certifications and continuing education.
• Additional Perks: Free EAP services and employee discounts (hotels, movie tickets, theme parks, electronics, and more!)

Employee Classification: Non-exempt; Full-time

Greater Mental Health of New York is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Greater Mental Health of New York is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request a reasonable accommodation, contact to the Human Resources Department you may contact us via telephone at 914-345-5900.