What are the responsibilities and job description for the COMMERCIAL SERVICES SUPPORT SPECIALIST position at Greater Nevada Credit Union?
Description
At Greater Nevada, our passion is helping more people Live Greater, including our members, communities, and each other.
With pride, we strive to make a difference in the lives of our members and the communities they live in through financial inclusion, education, and empowerment. Why? Simply because we believe that together, we Live Greater.
To Do This, We Practice C.A.R.E. With Our Values:
If you’re enthusiastic, collaborative, and ready to make an impact, we’d love to meet you!
About The Position:
A Commercial Services Support Specialist is responsible for assisting commercial members and GNCU member services staff with sales, service, and transactional functions with the goal of providing exceptional service, increasing commercial member product penetration, and retaining existing commercial members. Incumbents in this position focus on providing quality financial services to members and accurately conducting transactions.
What You'll Be Doing
Greater Nevada Credit Union’s Reno Operations Center
9790 Gateway Drive
Reno, NV 89521
United States
Employment at Greater Nevada is based solely on a person's merit and qualifications directly related to professional competence. Greater Nevada prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
At Greater Nevada, our passion is helping more people Live Greater, including our members, communities, and each other.
With pride, we strive to make a difference in the lives of our members and the communities they live in through financial inclusion, education, and empowerment. Why? Simply because we believe that together, we Live Greater.
Compensation & Benefits
Employment at Greater Nevada is based solely on a person's merit and qualifications directly related to professional competence. Greater Nevada prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Description
At Greater Nevada, our passion is helping more people Live Greater, including our members, communities, and each other.
With pride, we strive to make a difference in the lives of our members and the communities they live in through financial inclusion, education, and empowerment. Why? Simply because we believe that together, we Live Greater.
What You'll Be Doing
Employment at Greater Nevada is based solely on a person's merit and qualifications directly related to professional competence. Greater Nevada prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
At Greater Nevada, our passion is helping more people Live Greater, including our members, communities, and each other.
With pride, we strive to make a difference in the lives of our members and the communities they live in through financial inclusion, education, and empowerment. Why? Simply because we believe that together, we Live Greater.
To Do This, We Practice C.A.R.E. With Our Values:
- We Care Genuinely.
- We build relationships because we know that we are Greater Together.
- We Stay Trustworthy as we serve our communities.
- "Be Bright" rings in our ears as we find custom solutions that meet our members' needs.
- We Inspire One Another, our members, and our communities to re-imagine what Living Greater can be.
- In every moment, we Enjoy the Experience. It's what has made the last 70 years greater and what we carry into the future as we continue to serve.
If you’re enthusiastic, collaborative, and ready to make an impact, we’d love to meet you!
About The Position:
A Commercial Services Support Specialist is responsible for assisting commercial members and GNCU member services staff with sales, service, and transactional functions with the goal of providing exceptional service, increasing commercial member product penetration, and retaining existing commercial members. Incumbents in this position focus on providing quality financial services to members and accurately conducting transactions.
What You'll Be Doing
- Conduct transactions in DNA and ancillary systems and perform general account maintenance.
- Assist and educate member services staff regarding commercial products and services.
- Conduct member interviews to assess financial needs and refer appropriate Greater Nevada products and services to meet those needs.
- Open and close accounts in an accurate and timely manner while following quality control requirements.
- Comply with all financial industry regulatory compliance guidelines, including strict adherence to the Bank Secrecy Act.
- 1 year of experience in a financial institution or related banking environment required (e.g., credit union, retail banking, or treasury services)
- 1 year of customer service experience required
- Proficiency in Microsoft Office Suite (e.g., Outlook, Word, Excel) required
- Demonstrate general knowledge of Greater Nevada commercial deposit, lending and digital products and services.
- Assist commercial members with digital solutions, including online banking, ACH, Wires and Remote Deposit Capture services.
- Demonstrate a working knowledge and understanding of business ownership types and documentation requirements.
- Develop understanding of ancillary commercial products and services including merchant services and payroll.
- While performing the duties of your job, you may regularly be required to sit and use a keyboard, multiple monitors, mouse, and telephone (including repetitive motions with hands, fingers, arms, etc.) for extended periods of time. You may also frequently be required to stand, walk, and reach with hands and arms, bend, and kneel.
- You may occasionally be required to lift and/or move up to 20 pounds.
Greater Nevada Credit Union’s Reno Operations Center
9790 Gateway Drive
Reno, NV 89521
United States
- Located in an idyllic small community in beautiful Northern Nevada
- $35,500.00 - $49,000.00 per year
- Compensation is dependent on experience
- Medical, dental, and vision plans, where we cover 90% of employee costs and about 75% of the costs for their dependents
- Health Savings Account contributions
- Supplemental insurance and life insurance plans
- Paid time off, including vacation and sick time, 12 annual paid holidays, 2 floating holidays, 1 floating wellness day and sabbatical leave after every seven years of employment
- Paid time to volunteer and make a contribution to the community
- Employee product and service discounts
Employment at Greater Nevada is based solely on a person's merit and qualifications directly related to professional competence. Greater Nevada prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
At Greater Nevada, our passion is helping more people Live Greater, including our members, communities, and each other.
With pride, we strive to make a difference in the lives of our members and the communities they live in through financial inclusion, education, and empowerment. Why? Simply because we believe that together, we Live Greater.
Compensation & Benefits
- $35,500.00 - $49,000.00 per year
- Compensation is dependent on experience
- Medical, dental, and vision plans, where we cover 90% of employee costs and about 75% of the costs for their dependents
- Health Savings Account contributions
- Supplemental insurance and life insurance plans
- Paid time off, including vacation and sick time, 12 annual paid holidays, 2 floating holidays, 1 floating wellness day and sabbatical leave after every seven years of employment
- Paid time to volunteer and make a contribution to the community
- Employee product and service discounts
Employment at Greater Nevada is based solely on a person's merit and qualifications directly related to professional competence. Greater Nevada prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Description
At Greater Nevada, our passion is helping more people Live Greater, including our members, communities, and each other.
With pride, we strive to make a difference in the lives of our members and the communities they live in through financial inclusion, education, and empowerment. Why? Simply because we believe that together, we Live Greater.
What You'll Be Doing
- Conduct transactions in DNA and ancillary systems and perform general account maintenance.
- Assist and educate member services staff regarding commercial products and services.
- Conduct member interviews to assess financial needs and refer appropriate Greater Nevada products and services to meet those needs.
- Open and close accounts in an accurate and timely manner while following quality control requirements.
- Comply with all financial industry regulatory compliance guidelines, including strict adherence to the Bank Secrecy Act.
- $35,500.00 - $49,000.00 per year
- Compensation is dependent on experience
- Medical, dental, and vision plans, where we cover 90% of employee costs and about 75% of the costs for their dependents
- Health Savings Account contributions
- Supplemental insurance and life insurance plans
- Paid time off, including vacation and sick time, 12 annual paid holidays, 2 floating holidays, 1 floating wellness day and sabbatical leave after every seven years of employment
- Paid time to volunteer and make a contribution to the community
- Employee product and service discounts
Employment at Greater Nevada is based solely on a person's merit and qualifications directly related to professional competence. Greater Nevada prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Salary : $35,500 - $49,000
