Loss Mitigation Specialist

Overview

At Greater Nevada, our passion is helping more people Live Greater, including our members, communities, and each other.  

With pride, we strive to make a difference in the lives of our members and the communities they live in through financial inclusion, education, and empowerment. Why? Simply because we believe that together, we Live Greater. 

To do this, we practice C.A.R.E. with our Values:

• We Care Genuinely.
• We build relationships because we know that we are Greater Together.
• We Stay Trustworthy as we serve our communities.
• "Be Bright" rings in our ears as we find custom solutions that meet our members' needs.
• We Inspire One Another, our members, and our communities to re-imagine what Living Greater can be.
• In every moment, we Enjoy the Experience. It's what has made the last 70 years greater and what we carry into the future as we continue to serve.

These values have guided us to become the largest Nevada-based credit union to touch the lives of more than 88,500 members and thousands upon thousands of people through our community and philanthropic work.

If you’re enthusiastic, collaborative, and ready to make an impact, we’d love to meet you! 

About The Position:

The Loss Mitigation Specialist is responsible for supporting the overall Risk Management department by handling a variety of responsibilities that include conducting loss mitigation functions that impact department performance ratios (delinquency) relative to a variety of accounts. The position is responsible for helping to reduce losses for the credit union by managing a portfolio of accounts, minimizing risk exposure by focusing on collections of defaulted loans both in a pre-collections, collections, and recovery.

What You'll Be Doing

• Coordinate payment arrangements with members, and follow up in a timely manner on such arrangements, properly documenting accounts as contact with each member is made.
• Promote Loan Modifications and Deferments to support GNCU’s membership and contribute to a reduction of overall delinquencies by negotiating solutions that are mutually beneficial to the client and Company.
• Prepare payment agreements for negative share accounts and follow-up on payments.
• Perform logistical, organizational, and report generation duties to support the efficient operation of the assigned areas of expertise, to include the preparation and maintenance of needed reports, tracking statistical information for those reports and balancing the identified reports.
• Coordinate and process bankruptcy litigation.
• Review and analyze transactions and create reports for Federal BSA filing.
• Assist with card disputes and fraud investigations.
• Respond to consumer credit disputes and credit bureau exceptions.
• Conduct a variety of activities relative to collateral repossession and disposal as well as processing efforts relative to total loss of vehicles. Such activities will include researching collateral values, documenting each process and maintaining appropriate records.

Qualifications

• 1 year of Financial Institution experience or Compliance, Lending, Loss Mitigation or Collections experience required
• 1 year of Customer Service experience required
• Collections experience preferred
• Member services experience a plus
• Dynamic decision-maker
• Excellent written and verbal communication

Skills & Competencies

• Optimizes work processes
• Strategic mindset
• Nimble Learning
• Manages Conflict
• Action Oriented

Physical Demands

• While performing the duties of your job, you may regularly be required to sit and use a keyboard, multiple monitors, mouse, and telephone (including repetitive motions with hands, fingers, arms, etc.) for extended periods of time. You may also frequently be required to stand, walk, and reach with hands and arms, bend, and kneel.
• You may occasionally be required to lift and/or move up to 20 pounds.

Location and Travel Requirements

The Loss Mitigation Specialist position can be located in Reno or Carson City

Greater Nevada Credit Union's Reno Operations Center location

​9790 Gateway DriveReno, Nevada 89521

United States

Greater Nevada Credit Union's Eagle Station location

451 Eagle Station Lane

Carson City, Nevada 89701

United States

Compensation & Benefits

• $42,000.00 - $58,500.00 per year
• Compensation is dependent on experience
• Medical, dental, and vision plans, where we cover 90% of employee costs and about 75% of the costs for their dependents
• Health Savings Account contributions
• Supplemental insurance and life insurance plans
• Paid time off, including vacation and sick time, 12 annual paid holidays, 2 floating holidays, 1 floating wellness day and sabbatical leave after every seven years of employment
• Paid time to volunteer and make a contribution to the community
• Employee product and service discounts 

Greater Nevada is an Equal Opportunity Employer

Employment at Greater Nevada is based solely on a person's merit and qualifications directly related to professional competence. Greater Nevada prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Salary : $42,000 - $58,500