What are the responsibilities and job description for the MEMBER RESOURCE CENTER REPRESENTATIVE position at Greater Nevada Credit Union?
About The Position:
Member Resource Center Representatives are responsible for performing sales and service functions through telephone calls, outbound calls and electronic communication in the member resource center to assist in achieving Greater Nevada goals.
What You'll Be Doing
Consistently perform at high levels of effectiveness through communication with members telephonically, through video and online digital communication channels.
Meet performance goals established by management including product sales/referrals and number of member interactions per hour via phone, video or electronic communication channels.
Effectively and accurately communicate with members in writing via secure messaging, chat, text, email or fax.
Apply appropriate procedures and reporting requirements of the Bank Secrecy Act.
Qualifications
1 year customer service experience required
Previous call center experience preferred
Previous Financial Institution experience preferred
Bilingual is a plus
Skills & Competencies
Enjoy working with the public over the phone and through video chat
Effective verbal communication skills
Effective relationship building skills
Effective time management skills
Problem resolution skills and experience
Optimizes work processes
Drives engagement
Self-development
Action oriented
Decision quality
Physical Demands
While performing the duties of your job, you may regularly be required to sit and use a keyboard, multiple monitors, mouse, and telephone (including repetitive motions with hands, fingers, arms, etc.) for extended periods of time. You may also frequently be required to stand, walk, and reach with hands and arms, bend, and kneel.
You may occasionally be required to lift and/or move up to 20 pounds.
Salary : $36,000 - $49,000
