SENIOR MORTGAGE SERVICING SPECIALIST

Job Details

Job Location

EAGLE STATION - Carson City, NV

Position Type

Full Time

Job Category

Mortgage

Description

Greater Nevada Mortgage is currently a top mortgage lender in the Northern Nevada market. Loans with Greater Nevada Mortgage are processed, underwritten, and funded locally in Northern Nevada. Moreover, we are the only mortgage company in Northern Nevada that actually services home loans locally as well.

With pride, we strive to make a difference in the lives of our members and the communities they live in through financial inclusion, education, and empowerment. Why? Simply because we believe that together, we Live Greater.

To Do This, We Practice C.A.R.E. With Our Values

• We Care Genuinely.
• We build relationships because we know that we are Greater Together.
• We Stay Trustworthy as we serve our communities.
• "Be Bright" rings in our ears as we find custom solutions that meet our members' needs.
• We Inspire One Another, our members, and our communities to re-imagine what Living Greater can be.
• In every moment, we Enjoy the Experience. It's what has made the last 70 years greater and what we carry into the future as we continue to serve.
  
  

These values have guided us to become the largest Nevada-based credit union to touch the lives of more than 88,500 members and thousands upon thousands of people through our community and philanthropic work.

If you’re enthusiastic, collaborative, and ready to make an impact, we’d love to meet you!

About The Position

The Senior Mortgage Servicing Specialist is responsible for providing support to all aspects of mortgage servicing including customer service, account administration, cash management, investor reporting, escrow maintenance, loss mitigation, default management, audits, bankruptcy, and liquidation. This position works closely with management and other departments in the organization and must maintain high quality service standards.

What You'll Be Doing

• Promote positive customer service experiences by executing GNM's customer service expectations.
• Handle first tier escalations.
• Execute quality control reviews and reconciliations of daily servicing activities.
• Assist the manager in servicing risk management.
• Accurately report loan level activity and remittance totals to investors at specified intervals.
• Provide training to new/existing GNM Servicing staff.
  
  

Qualifications

• Provide training to new/existing GNM Servicing staff
• 1 year of experience in Mortgage Servicing, Loss Mitigation/Collections or related field required
• 2 years of customer service experience required
  
  

Skills & Competencies

• Strong oral and written skills to communicate effectively with borrowers, other business units, and vendors.
• Strong attention to detail
• Ability to multi-task and work
• Strong analytical, organizational, and problem-solving
  
  

Physical Demands

• While performing the duties of your job, you may regularly be required to sit and use a keyboard, multiple monitors, mouse, and telephone (including repetitive motions with hands, fingers, arms, etc.) for extended periods of time. You may also frequently be required to stand, walk, and reach with hands and arms, bend, and kneel.
• You may occasionally be required to lift and/or move up to 20 pounds.
  
  

Location and Travel Requirements

Greater Nevada Credit Union’s Eagle Station Admin

451 Eagle Station Lane

Carson City, Nevada 89701

United States

• Located in an idyllic small community in beautiful Northern Nevada
  
  

Compensation & Benefits

• $45,000 - $65,000 per year
• Medical, dental, and vision plans, where we cover 90% of employee costs and about 75% of the costs for their dependents
• Health Savings Account contributions
• Supplemental insurance and life insurance plans
• Paid time off, including vacation and sick time, 12 annual paid holidays, 2 floating holidays, 1 floating wellness day and sabbatical leave after every seven years of employment
• Paid time to volunteer and make a contribution to the community
• Employee product and service discounts
  
  

Greater Nevada is an Equal Opportunity Employer

Employment at Greater Nevada is based solely on a person's merit and qualifications directly related to professional competence. Greater Nevada prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.