Social Services /Family Empowerment Services (FES) Supervisor

Position: Family Empowerment Services (FES) Supervisor

Position Overview: The Family Empowerment Services Supervisor in collaboration with the Assistant Director of Family Services, is responsible for spearheading GPCA’s mission, values, and commitment through their team. In effort, to increase organizational stability, break the cycle of intergenerational poverty, and have a greater impact on generational poverty by working with students and families in an education setting. The FES Supervisor will work in partnership with the Director of Family Empowerment Services as the driving force for the success of the Family Empowerment Services program. This is achieved through supporting the FES Case Managers, conducting quality reviews, working with partners in the communities (schools, organizations, and human services personnel) and related tasks.

Key Responsibilities:

- Model and coach Case Management team on GPCA’s mission, values, and commitment

- Ensure FES Case Managers are polished and adherent to funder and organization policies, procedures, and regulations

- Oversee a team of 6 Case Managers.

- Assist w/ recruiting new hire within 30 days of vacancy

- Assist with onboarding and training new hires within 30 days of start date

- The FES Supervisor will conduct case conferences, planned and impromptu supervision with each Case Manager on a bi-weekly basis(minimum) to determine progress with service objectives, goals, and ensure compliance with program standards.

- Provide ongoing coaching for staff in areas of best practices for client work, documentation, and professionalism. Create and support documented plans of improvement when challenges arise.

- Provide case coverage as needed according to contract capacity or in the event of staffing shortages/ staff absence

- Collaborate with the Administrative Coordinator to assign new referrals to Case Managers within 24 hours of receiving it

- Monitor and ensure all program service engagement/delivery standards are being met in accordance to FES Case Management Program Standards or as required by agency

- Facilitate monthly team meetings, providing positive direction to encourage the program’s quality performance

- Manage staff files through monthly file reviews, track 20 hrs. of training completion, and complete annual staff reviews

- Attend monthly funder meetings and complete quarterly funder reports

- Act as a point of contact for the funder and other relevant partners for all required information as requested

- Ongoing collaboration with GPCA’s PQI Department on implementing performance and quality improvement measures

- Review budgets monthly with the Assistant Director of Family Services

- Ongoing collaboration with Assistant Director and Program Quality Improvement staff on other quality and compliance related goals as needed

- Other duties as outlined in the FES Standards or as needed by GPCA.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

-Physical Demands and Work Environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

-Physical Demands: While performing the job duties of this job, the employee is occasionally required to walk; sit; use hands to fingers; handle, or feel objects, tools, or controls; reach with hands and arms; balance; stoop; talk or hear. Employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment: The noise level in the work environment is usually minimal.

Competencies: To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of this position.

• Problem solving—the individual identifies and resolves problems in a timely manner and gathers and analyzes information skillfully.

• Oral communication—the individual speaks clearly and persuasively in positive or negative situations, demonstrates group presentation skills and conducts meetings.

• Judgment—the individual displays willingness to make decisions, exhibits sound and accurate judgment and makes timely decisions.

• Planning/organizing—the individual prioritizes and plans work activities, uses time efficiently and develops realistic action plans

Job Type: Full-time

Pay: $60,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Education:

• Master's (Required)

License/Certification:

• Driver's License (Required)

Willingness to travel:

• 75% (Preferred)

Work Location: In person

Salary : $60,000