Advanced Membership Director - Full Time

POSITION PURPOSE  The Advanced Membership Director is expected to oversee and manage membership operations and personnel for delivering effective member services; knowledge of and demonstrated proficiency programs/activities in: recruiting, training, and scheduling staff; staff development; budget development and adherence; membership promotion; membership retention; maintaining strong positive relationships with community partners and corporations; development of new for YMCA members.    ESSENTIAL FUNCTIONS  Recruit, train, schedule, supervise, develop and track certifications of staff to deliver high quality programs and services that respond to member needs. Manage the daily operations and personnel of assigned department. Ensure adherence to association membership quality standards.  Ensure staff training and development is continuous. Ensure delivery of high quality services that exceed member expectations. Oversee the development and implementation of membership improvement plans, membership committees and retention strategies. Develop and implement community outreach to serve more membership in the community.  Cultivate relationships with community groups which should include:  Community Partners, Corporate Partners, Special Target Populations, Service Organizations, etc.  Establish achievable monthly member’s goals and projections for branch membership growth utilizing sales and retention strategies. Monitor member feedback to assess membership service effectiveness. Seek additional funding sources through successful new member acquisition strategies that fit the non-profit nature of the Y. Provide leadership to new membership initiatives for the branch.  Seek membership expansion utilizing off-site partners or social media strategies.   Provide branch coordination to all departments to ensure successful communication, special events and program growth.  Provide staff support to at least one board committee. Maintain knowledge of Association policies and procedures, risk management, safety practices and applicable laws. Participate as a member of an Association staff team on assigned quality teams. Coordinate/train volunteers that work specifically in areas of assignment. Actively campaign for the Annual Campaign and work to develop donors and volunteers.   Lead by example at all times.  Interact with a high level of professionalism and accountability.  Serve as a member of the management team and Director on Duty for the facility. Attend staff meetings and trainings as required Develop and implement the Department Budget Perform other duties as assigned.    ROLE SPECIFIC REQUIREMENTS  Bachelors Graduate or Equivalent 2 years experience in hospitality, retail, recreation management or other relevant industries 2 years experience managing 50 team members 2 years experience managing Profit and Loss (P&L) statements/revenue/EBITDA budgets Experience in staff supervision, committees and in providing leadership to groups. Ability to operate PC, use spreadsheets, word processing and related software. Excellent oral and written communication skills. Ability to recruit and motivate staff.  OUR CULTURE At the YMCA we value CARING, HONESTY, RESPECT, and RESPONSIBILITY in personal character and behavior and believe that they are essential to attaining our mission.   OUR MISSION To improve lives by connecting people to health, well-being, and to each other.