What are the responsibilities and job description for the Community Connections Resource Coordinator position at Greater Pittsburgh Community Food Bank?
Description
At Greater Pittsburgh Community Food Bank, we're committed to diversity, equity, and inclusion. Our organization grows and succeeds when all members of the community, where we live and serve, have a seat at the table to help us ensure all of our neighbors have enough to eat. We invite candidates from all diverse backgrounds, including but not limited to race, gender, sexual orientation, abilities, etc., to join our team.
Job Summary:
The Community Connections Resource Coordinator provides front-line support to individuals seeking food assistance from the Food Bank. With compassion, empathy, and active listening, the Resource Coordinator connects those in need to food programs, as well as other community resources that can offer additional support. In addition to working at The Market (the Food Bank’s on-site food pantry), the Resource Coordinator may also collaborate with local partners at other community locations to assist individuals with food, as well as other essential needs, including employment, housing/utilities, transportation, health, and financial stability.
Requirements
- Provide incoming callers with accurate and current information about food assistance programs and other community resources.
- Conduct over-the-phone prescreening for various programs, assist with applications, and complete required surveys.
- Listen attentively, assess needs, and troubleshoot issues related to accessing food assistance programs.
- Provide research support and maintain a proficient understanding of relevant resources beyond food.
- Highlight available resources beyond food and refer eligible neighbors according to protocol.
- Provide in-person intakes, assessments, and surveys, and assist individuals with signing up for food assistance programs at the time of service.
- Complete data collection procedures to maintain accurate neighbor records, and ensure all information is up-to-date.
- Adhere to security and confidentiality protocols to protect personal client information.
- Deliver excellent customer service with compassion, dignity, and respect, ensuring effective communication and active listening to understand and meet client needs.
- Become knowledgeable about all Food Bank programs to provide accurate information and support to our neighbors.
- Assist with clerical tasks as needed and attend required staff meetings and trainings.
- Support the Food Bank team to ensure successful outcomes and complete any additional duties assigned by the supervisor.
Qualifications:
- Bachelor’s degree preferred but not required.
- Bilingual in Spanish and English preferred but not required
- Have a minimum of two years of direct service experience in social or human service organizations.
- Remain patient and composed when handling difficult or emotional callers, maintaining a calm and professional demeanor.
- Respond to crises calmly, solve problems effectively, and ensure attention to detail and accuracy in all tasks.
- Communicate information clearly and appropriately to diverse audiences.
- Work collaboratively in a team setting and engage effectively with individuals from various backgrounds, experiences, and personalities.
- Demonstrate the ability to work independently with minimal supervision, showing initiative when needed.
- Able to work effectively in a fast-paced environment while processing large amounts of information quickly.
- Listen with empathy to neighbors facing challenging circumstances, offering the best support possible with compassion and understanding.
- Be available to work evenings and weekends as needed.
- Be proficient with technology (Microsoft Office and Salesforce).
- Possess strong interpersonal, time management, and organizational skills.
- Exhibit excellent verbal and written communication skills.
- Act 33 and 34 Clearances
Disclaimer:
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all responsibilities, duties, and qualifications required of employees assigned to this job.
Salary : $34,800 - $41,000
