Patient Experience Coordinator

The Patient Experience Coordinator will contribute to an exceptional patient experience through internal and external communication with patients, team members, and community partners. They will review completed visits to make edits and corrections to ensure all patient information has been collected, entered accurately into the medical records system, and submitted to the Revenue Cycle Team. We are a mission-driven team focused on taking care of each other and our community.

Requirements of the role:

• Bachelor’s degree in a related field or relevant experience
• Level 3 English
• Exceptional customer service skills
• Computer skills, including command of Microsoft Office Suite (particularly Excel)

Desired skills/knowledge/abilities:

• Knowledge of applicable office procedures, medical terminology, and healthcare insurance
• Experience working with EMRs, particularly NextGen

Generous Benefits Package:

• Organization-wide incentive bonus of up to 5% of annual base salary
• Competitive compensation with shift differentials for some positions
• Health, Dental, Vision Insurance (Employer – Employee shared)
• Health Savings Accounts with employer contributions ($1,500 and $2,500/yr)
• Flexible Spending Accounts
• Employer paid Life insurance, Short-term, and Long-term Disability
• 403(b) employer match up to 3%
• Generous PTO package, including paid personal days and holidays
• Paid Volunteerism Day
• Bereavement and Military Leave
• Paid Parental Leave (1 week)
• Non-CME training reimbursement up to $300 for full-time (32 hour) employees
• Tuition assistance up to $1,500 for full-time (32 hour) employees
• Gym membership reimbursement up to $300