HR Generalist

POSITION SUMMARY:  

Under the direction of the Chief Human Resources Officer, the HR Generalist will provide professional human resources support for the association at various assigned branch sites. This position will be responsible for performing analytical and administrative work for daily human resources activities, disseminating pertinent information related to HR activities; serving as a subject matter expert for HR related questions, and assuring training and compliance requirements are met for staff. 

Reports To: Chief Human Resources Officer

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

• Overseeing the recruitment process; assisting supervisors with job requisitions, applications, background checks and the overall hiring process. 

• Overseeing the new hire, onboarding process; monitoring completion of documentation and communicating with supervisors and staff to ensure completion of paperwork in a timely manner, including conducting background and reference checks for applicants, employees, new hire orientation and volunteers. 

• Administering benefits for the assigned branches to include annual open enrollment, meeting with new staff to review benefits, answering questions, and managing the enrollment/termination of benefits with insurance carriers and the HRIS. 

• Reviewing, researching, processing all HR actions for association to include, but not limited to; promotions, pay changes, terminations, hires, potential worker’s compensation claims, and other actions submitted through the HRIS system. 

• Consult with managers and employees to provide advice and guidance on a full range of HR related matters including but not limited to support the growth and professional development of staff, policy interpretation, and know when to seek additional support for escalated matters and deliver services with customer service, integrity and confidentiality. 

• Provide advice and consultation to employees and leadership; reviews and responds to employee relations issues; responds to employee complaints and concerns, collaborating closely with supervisors. 

• Ensuring all HR related actions involving payroll changes are communicated to the Payroll department and monitored each pay period for accuracy. 

• Assist the CHRO in maintaining competitive exempt and non-exempt salary ranges. 

• Researching and responding to employment verifications in a timely manner. 

• Inputting training and certification information into the HRIS system by established deadlines and supporting the overall training process including delivering programs as needed. 

• Support the open enrollment process provide support in the effective communication of benefit plans and programs to ensure positive employee experience and understanding  

• Provide proactive support in the documentation and maintenance of administrative procedures (SOP’s) for benefits processes.    

• Attend employee information presentations and other related meetings to help guide enrollment, field employee benefit questions and requests  

• Assist with preparation and participate in all benefit audits.  Assist with filing of federal and state forms, materials for plan audits, and tax and audit requirements.  

• Research and attend training in the benefits and compliance areas offered by our broker and carriers. 

• Work with our provider for leave administration as the point of contact for assigned branches. This includes monitoring leaves, communications with employees, continuation of benefits, accruals, return to work, etc. 

• Coordinate and complete all required state and federal reporting for the assigned branches. 

• Travel between branches to provide HR support and develop partnerships and collaboration in the organization is required. 

• Build strong relationships with branch leadership teams by attending team meetings when invited and consulting on HR issues. 

• Maintaining personnel files and records electronically and at the Association Office, including working with the HR staff and finance team to oversee the audit of benefit invoices for accuracy and ensure adjustments are communicated to staff as needed and processed accurately. 

• Maintain professional manner and the YMCA values of caring, honesty, respect and responsibility. Works in harmony and cooperation with staff and volunteers to promote team spirit 

• Assist in organizing training programs and workshops for staff development. 

• Monitor training needs and ensure employees are equipped with the necessary skills. 

• Support ongoing professional development opportunities for staff. 

• Stay updated on HR best practices and trends to ensure YMCA maintains a competitive edge in employee engagement and satisfaction. 

• Other duties as assigned. 

QUALIFICATIONS: 

• Minimum 5 years relevant work experience in HR 

• Accredited HR Certification (PHR, SHRM-CP) preferred 

• Multi-language skills preferred  

• Must have knowledge and understanding of regulations, industry trends, current practices, new developments, and applicable laws regarding human resources. 

• Proficiency in Microsoft Office suite and HRIS platforms required. 

• Ability to form strong partnerships and trust while working with branch and leadership staff. 

• Excellent empathy skills to effectively address a variety of employee needs. 
• Strong team player: handles HR matters with discretion, confidentiality and empathy. 

YMCA of Greater Providence Team Standards 

• Know our mission and be able to tell our story.  

• The mission of the YMCA of Greater Providence is to build healthy spirit, mind and body for all, through programs, services and relationships that are based on our core values of caring, honesty, respect and responsibility.  

• Honor your colleagues by being on time, present and fully engaged at all times.  

• If you disagree, propose a solution.  

• Be accountable for results.  

• A commitment to valuing and acting as one YMCA as evidenced by referring to ourselves as employees of the YMCA of Greater Providence.  

• Display leadership that requires not only skill, but energy, passion, optimism and creativity.  

• Build open and honest communication. Face to face, or voice, is the preferred method of communication with email for information sharing only.  

• Deliver exceptional service that is of high value. Build a positive staff team. Be friendly.  
• Maintain a focus of diversity, equity and inclusion throughout the workplace, in policy development, staff and membership initiatives as well as program content delivery. 

Language Skills 

• Ability to read, analyze, and interpret complex documents.  

• Ability to respond effectively to the most sensitive inquiries and complaints with discretion.  

• This position requires excellent human relations and group facilitation skills 

• Must have ability to communicate effectively, both orally and in writing 

• Must be able to relate to and work with diverse groups of people in a friendly and consistent manner 

• Build open and honest communication. Face to face or voice is the preferred method of communication with email for information sharing only. 

• Must possess ability to exercise high levels of discretion and confidentiality 

• Maintain a neat and professional appearance at all times. 

Reasoning Ability: 

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists is required. 

• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. 

• Must possess a high-level ability to ensure and maintain confidentiality when working with sensitive information. 

• Must possess problem solving, organizational and task management skills; ability to make independent and sound decisions in a rapidly changing environment. 

• Must be detail oriented and exhibit a high degree of accuracy and alertness.