What are the responsibilities and job description for the IT Helpdesk Assistant position at Greater Regional Health?
Major Tasks, Duties, and Responsibilities:
- Receive and respond to incoming calls, pages, and/or e-mails regarding help requests from end users in a courteous and timely manner.
- Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.
- Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
- Identify and learn appropriate software and hardware used and supported by the organization.
- Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.
- Assist in performing preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
- Develop help sheets and frequently asked questions lists for end users.
- Ability to recognize limits and ability to escalate ticket based on type of problem.
Skills, Education, and Experience:
- Knowledge of basic computer hardware and desktop/server Operating Systems Windows.
- Excellent communication skills with a customer service approach.
- Experience in a customer service role is a plus!
- IT certification is desired but not a requirement.
Disclaimer:
For the 7th year in a row, Greater Regional has been named one of the Top 50 Workplaces in Iowa, which we credit to our employees shared cultural values. We are also proud to announce Greater Regional is one of the Top 100 Critical Access Hospitals in the nation 7 years running. Greater Regional offers an outstanding benefits package to all full-time employees which includes IPERS, tuition reimbursement, wellness screenings, wellness reimbursements, and more. Patients have a choice in health care, they choose Greater Regional Health. You have a choice in employment, choose Greater Regional Health! Apply online or call Jade Wilbourne at 641-782-3679 if you have questions regarding your application.
***In order for current employees to be eligible to receive a referral bonus, the applicant cannot have worked at GRH previously and the applicant must include the full name of a current GRH employee on their UKG application in the blank provided. New hires must be hired for a regular, non-casual position to be eligible for bonus. New hires must not drop status for two years after hire for referring employee to get the full bonus. Managers will not be eligible if referring a new team member to their respective department.***
