What are the responsibilities and job description for the Front Desk Operations position at GREATER RENO COMMUNITY ICE SKATING ASSOCIATION?
Job Details
Job Location: Reno Ice - Reno, NV
Salary Range: $10.00 Hourly
Description
Summary
The primary responsibility of this position is to operate the service counters in a professional manner Reno Ice. Personnel in this classification are expected to create an incredibly positive first and last impression for guests of Reno Ice. Reports to the Facility Operations Director and General Manager.
Principle Duties and Responsibilities
- Monitor the facility for unsafe conditions and report such conditions to the manager.
- Be familiar with and ensure that facility rules and emergency/safety procedures are followed.
- Collect user fees for all admissions to the facility.
- Check rental skates out and back in at the end of sessions.
- Examine skates for proper and safe condition; maintain rental skates as needed (changing laces and cleaning)
- Perform all procedures for Front Desk.
- Appropriately welcome and respond to calls, questions, concerns, and feedback from customers regarding the performance of peers or other Reno Ice staff. Direct calls to appropriate personnel as needed.
- Assist public and customers, as necessary.
- Be knowledgeable about Reno Ice activities and programs.
- Distribute general information and forms.
- Clean lobby, rest rooms, locker rooms and other areas as needed.
- Maintain cash control of the safe and front desk drawer, as well as perform necessary financial reports.
- Attend required staff meetings, training, and seminars; maintain required certifications.
- Perform other duties as assigned.
Qualifications
- Ability to apply routine practices, rules/regulations, procedures, or techniques that are relevant to assigned tasks.
- Previous Customer Service experience preferred.
- Must be able to read, write, and do simple mathematics.
- Ability to communicate effectively both orally and in written form with customers, supervisors, and the general public.
- Have or be able to obtain CPR/First Aid/AED certification.
- Ability to present a neat, clean appearance and good hygiene
- Ability to work a flexible schedule including weekday mornings, nights, weekends, and holidays.
Salary : $10
