Intake Coordinator

Basic Function: The Intake Coordinator performs administrative and programmatic coordination for intake, eligibility determination/enrollment, and initial case management for participants of Greater Roanoke Workforce Development Board (GRWDB) programs funded through federal, state, and local government funding, as well as other discretionary grants. This position may also assist individuals in identifying actions and providing services needed to further the individuals’ education and job placement skills while complying with federal, state, and local policies, procedures, and performance.

Significant Responsibilities:

Performs specific job responsibilities:

• Properly document and determine eligibility for applicable GRWDB programs for interested applicants in compliance with program parameters.
• Gather and maintain documentation on participant eligibility, services, and progress related to program enrollment and participation.
• Perform outreach and recruitment activities, in coordination with the Program Manager and other GRWDB staff to increase program participation. Such activities may include events and activities outside of normal business hours.
• Work closely with GRWDB staff to ensure consistent, high-quality services are provided to program participants.
• Maintain knowledge of community-based and other resources to assist participants and encourage co-enrollment between GRWDB and/or partner programs.
• Assist customers with registration and/or application in the appropriate system(s) of record.
• Manage electronic files on each participant and adhere to confidentiality and compliance requirements.
• Complete reports, as needed/requested, to the Program Manager and other GRWDB staff to report key attributes of success with program enrollment, activities, outreach, etc.
• Accurately and timely document all interactions and services provided to clients within appropriate system(s) of record.
• Successfully complete formal and informal assessments with participants to gauge interests, aptitudes, and basic skills for success, as needed.

Job Scope:

• Coordination: coordination of activities with a variety of team members made up of internal and external partners.
• Communication: regular communication with supervisor, team members, Board staff and workforce internal and external partners as well as program participants.
• Confidentiality: adhere to program confidentiality requirements and maintain the highest confidentiality required.
• Financial: manage referrals and other resources for financial assistance.
• Judgement: errors could result in federal and state compliance and financial issues.
• Compliance: responsible for knowledge of federal, state, and local policy, with emphasis on legislation put forth by the Virginia Department of Social Services, U.S. Department of Labor Employment and Training Administration, and other applicable sources.
• Travel: potential travel within the eight localities of the Greater Roanoke region including the Counties of Alleghany, Botetourt, Craig, Franklin, and Roanoke and the Cities of Covington, Roanoke, and Salem. Possible overnight travel to conferences and workshops within the Commonwealth of Virginia and out-of-state.

Minimum Qualifications Required:

Education/Experience: High school diploma, and two years of professional experience in establishing benefits eligibility or admissions, or a combination of education and employment experience, preferred but not required

Licensure, Certification and/or Registration: None

Other Minimum Qualifications: Knowledge of WIOA Title I programs is preferred but not required

Essential Skills, Abilities & Knowledge: Knowledge and experience with data entry systems and customer management software; Knowledge of the structure and operation of government and community agencies and private businesses; ability to work independently; ability to manage files; compile & prepare various reports & statements; ability and skills in data entry and database management; ability to administer various tests & assessments; general knowledge of the Workforce Innovation & Opportunity Act and other grant programs, program goals, guidelines and eligibility criteria; ability to forge collaborative relationships with community partners; ability to evaluate client needs using prescribed program methods; demonstrated skill in case management, counseling, assessment and/or file maintenance; ability to multi-task, set priorities, and have high level of organization; exceptional customer service skills; ability to express ideas clearly and concisely, both orally and in writing; ability to consider and weigh a variety of factors in making decisions and recommendations; ability to update and maintain various social media platforms; ability to establish and maintain a good working relationship with clients, public and private agencies, and the employer community; the ability to compile data and make reports; working knowledge of basic computer programs.

Working Conditions: This is a partially sedentary job with requires sufficient sight for significant reading, keyboarding/computer use, and requires an individual with hearing sufficient for extensive direct and/or telephone contact with a wide scope of workforce agencies and individuals. Responsibilities require an individual to be physically mobile to attend meetings in multiple locations. Possible regular travel to meetings within and outside the eight localities in the Greater Roanoke Region. The nature of this position and the personal interactions involved require that an individual possess significant and persuasive interactive communication skills. Reasonable accommodation(s) may be made to enable individuals with a disability to perform the essential functions.

This job description is only meant to be a representative summary of the major responsibilities and accountabilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description.

The Greater Roanoke Workforce Development Board is an Equal Opportunity Employer/Program. Auxiliary aides and services are available to individuals with disabilities. Interpreters are available upon request. TDD-VA Relay: 711.

Leah Gibson | EO Officer | leah@greaterroanokeworks.com | 540-613-1559

Job Type: Full-time

Pay: $35,000.00 - $45,000.00 per year

Benefits:

• 403(b)
• 403(b) matching
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: In person

Salary : $35,000 - $45,000