What are the responsibilities and job description for the Customer Service Specialist position at Greater Rockford Auto Auction?
Job Summary:
Greater Rockford Auto Auction is seeking a detail-oriented, customer-focused professional to manage customer interactions, data entry, and basic accounting, including accounts receivable and payment processing. Proficiency in Microsoft 365 and strong organizational and communication skills are required.
Key Responsibilities:
- Provide in-person and phone customer service.
- Perform data entry and maintain customer records.
- Use Microsoft 365 (Outlook, Excel, Word) for documentation.
- Process payments, including credit cards, cash, and checks.
- Assist with accounts receivable and payment reminders.
- Make AR follow-up calls (not collections).
- Manage phone calls and office records.
- Support general office operations as needed.
Qualifications:
- High school diploma or equivalent; relevant education/training is a plus.
- Experience in customer service, administrative support, and handling payments.
- Proficiency in Microsoft 365 and basic accounts receivable knowledge.
- Strong communication, organization, and multitasking skills.
If you’re a dedicated professional with administrative and financial experience, apply to join our team!
Benefits
Greater Rockford Auto Auction offers competitive benefits, including:
Insurance
Eligible on 1st of the following month following 60 days of continuous employment, employees can choose health, dental, and vision plans through United Health Care networks, with PPO or High Deductible options and an HSA.
Retirement
After six months, employees can contribute to a 401(k) with traditional or Roth options. GRAA matches 100% of contributions up to 3% and 50% for the next 2%.
Other Benefits
- Holidays
- Paid Time Off
- Aflac Supplemental Insurance Plans
- Group Life Insurance
- Voluntary Life Insurance
- Employee Assistance Program
Greater Rockford Auto Auction, Inc. ("GRAA") is an equal opportunity employer. GRAA does not discriminate on the basis of race, color, religion, sex, marital status, national origin or ancestry, citizenship status, age, physical or mental disability unrelated to ability, sexual orientation, military status, order of protection status, unfavorable discharge from military service, or any other characteristic protected by applicable law.
Job Type: Full-time
Pay: $16.00 - $18.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Education:
- High school or equivalent (Preferred)
Ability to Commute:
- Rockford, IL 61109 (Preferred)
Work Location: In person
Salary : $16 - $18