What are the responsibilities and job description for the Medical Records Specialist position at Greater Seacoast Community Health?
Job Posting: Medical Records Specialist
Are You Organized and Detail-Oriented?
Greater Seacoast Community Health is seeking a dedicated and efficient Medical Records Specialist to join our Clinical Administration team. If you have a keen eye for detail and enjoy working in a fast-paced, patient-focused environment, this role offers an exciting opportunity to contribute to the well-being of our community.
At Greater Seacoast Community Health, you'll thrive in an environment that values your contributions and fosters professional growth. You will join a multidisciplinary team - including medical, dental, and behavioral health care providers; social workers; family workers; pharmacists and many others - who collaborate to meet the wide-ranging needs of the patients and families we serve. Your days will be varied and engaging, offering many opportunities to advance your career and take on new challenges. Your life will be enriched as you help achieve the vision of providing everyone in our community an opportunity to live a long and healthy life.
Position Summary
The Medical Records Specialist plays a vital role in managing new patient onboarding and existing patient medical records. As the first point of contact for individuals interested in becoming patients at Greater Seacoast Community Health, this role coordinates the registration process, ensures all necessary documentation is collected, and connects patients with appropriate staff, programs, and resources. Additionally, this role is responsible for maintaining patient records in the electronic medical record (EMR) system while ensuring compliance with HIPAA and other regulatory standards.
Key Responsibilities
Pay: $19.00-$24.25 commensurate with experience
Benefits
All regularly scheduled employees working at least 32 hours per week are eligible to receive full benefits; those working 24-31 hours per week will receive prorated benefits. Our comprehensive benefits package includes:
Greater Seacoast Community Health is a network of community health centers providing primary care, pediatrics, dental care, prenatal care, behavioral health counseling, substance use disorder treatment, mobile health services, the WIC nutrition program, social work services, a pharmacy, parenting classes, playgroups, and home visiting. The network includes two health centers - Families First Health and Support Center in Portsmouth and Goodwin Community Health in Somersworth - as well as The Family Center, the Strafford County Public Health Network, the Mobile Health Program, Goodwin Pharmacy and the WIC Nutrition Program.
Our mission is to deliver innovative, compassionate, integrated health services and support that are accessible to all in our community, regardless of ability to pay. We believe everyone should be empowered to maximize their health and well-being. We strive to make our array of programs and health services integrated, high-quality, affordable, recovery-friendly, trauma-informed, inclusive and easy to access. As not-for-profit community health centers and family resource centers serving the Greater Seacoast region of New Hampshire and southern Maine, our services are for everyone — infants to seniors, single people and families, insured or uninsured, all income levels. We are recognized as a Patient-Centered Medical Home and a Family Resource Center of Quality.
Greater Seacoast Community Health is an Equal Opportunity Employer and considers all applicants without regard to race, color, gender, age, religion, sexual orientation, national origin, disability, veteran status, or any other classification protected by state, federal, or local law. Qualified veterans are encouraged to apply.
Learn more at GetCommunityHealth.org.
PI265182694
Are You Organized and Detail-Oriented?
Greater Seacoast Community Health is seeking a dedicated and efficient Medical Records Specialist to join our Clinical Administration team. If you have a keen eye for detail and enjoy working in a fast-paced, patient-focused environment, this role offers an exciting opportunity to contribute to the well-being of our community.
At Greater Seacoast Community Health, you'll thrive in an environment that values your contributions and fosters professional growth. You will join a multidisciplinary team - including medical, dental, and behavioral health care providers; social workers; family workers; pharmacists and many others - who collaborate to meet the wide-ranging needs of the patients and families we serve. Your days will be varied and engaging, offering many opportunities to advance your career and take on new challenges. Your life will be enriched as you help achieve the vision of providing everyone in our community an opportunity to live a long and healthy life.
Position Summary
The Medical Records Specialist plays a vital role in managing new patient onboarding and existing patient medical records. As the first point of contact for individuals interested in becoming patients at Greater Seacoast Community Health, this role coordinates the registration process, ensures all necessary documentation is collected, and connects patients with appropriate staff, programs, and resources. Additionally, this role is responsible for maintaining patient records in the electronic medical record (EMR) system while ensuring compliance with HIPAA and other regulatory standards.
Key Responsibilities
- Serve as the initial point of contact for prospective patients, managing new patient requests via phone, email, and online submissions.
- Educate patients on available clinical, financial, and social services, ensuring a smooth onboarding experience.
- Collect, verify, and process patient registration paperwork, insurance documentation, and Sliding Fee Scale applications.
- Obtain, manage, and release medical records in compliance with HIPAA and state/federal regulations.
- Utilize EMR systems (Athena 1 and Legacy) to accurately maintain and retrieve patient records.
- Request and track patient records from hospitals and medical providers, ensuring timely availability before patient appointments.
- Collaborate with clinical teams to support care coordination and quality improvement initiatives.
- Respond to medical records requests from insurance companies and other authorized entities promptly.
- Assist with troubleshooting department issues, including office equipment and workflow challenges.
- Maintain department competencies and attend required training sessions and meetings.
- High School Diploma or equivalent required.
- Experience in healthcare, medical records, or patient services preferred.
- Strong organizational and multitasking abilities.
- Proficiency in basic computer skills, including EMR systems and data entry.
- Excellent communication and customer service skills.
- Ability to handle sensitive information with confidentiality and professionalism.
- Strong problem-solving skills and ability to adapt in a fast-paced environment.
- Patience and attentiveness in interactions with patients and staff.
- Clear and professional communication skills.
- Ability to navigate multiple priorities and meet deadlines.
- Strong knowledge of healthcare services and resources.
- Commitment to teamwork and a positive, solutions-focused attitude.
- Full-Time 40 hours
- Hourly (Non-Exempt)
- Eligible for full benefits OR Eligible for partial benefits OR Not eligible for benefits
Pay: $19.00-$24.25 commensurate with experience
Benefits
All regularly scheduled employees working at least 32 hours per week are eligible to receive full benefits; those working 24-31 hours per week will receive prorated benefits. Our comprehensive benefits package includes:
- Medical and dental insurance with an agency subsidy. One of the health insurance plans offered has a no-premium option for employee-only coverage.
- Earned time (15 days in your first year, 20 days in your second year, pro-rated by FTE). This includes paid sick, vacation and personal time
- Seven (7) paid holidays
- Employer-paid group term life insurance and short-term disability coverage.
- A 401(k) plan with an employer match. (This benefit is available to all regularly scheduled employees, regardless of hours worked per week.)
- Additional benefits available (not subsidized by employer): vision insurance, long-term disability coverage, Flexible Spending Account, access to local discounts.
Greater Seacoast Community Health is a network of community health centers providing primary care, pediatrics, dental care, prenatal care, behavioral health counseling, substance use disorder treatment, mobile health services, the WIC nutrition program, social work services, a pharmacy, parenting classes, playgroups, and home visiting. The network includes two health centers - Families First Health and Support Center in Portsmouth and Goodwin Community Health in Somersworth - as well as The Family Center, the Strafford County Public Health Network, the Mobile Health Program, Goodwin Pharmacy and the WIC Nutrition Program.
Our mission is to deliver innovative, compassionate, integrated health services and support that are accessible to all in our community, regardless of ability to pay. We believe everyone should be empowered to maximize their health and well-being. We strive to make our array of programs and health services integrated, high-quality, affordable, recovery-friendly, trauma-informed, inclusive and easy to access. As not-for-profit community health centers and family resource centers serving the Greater Seacoast region of New Hampshire and southern Maine, our services are for everyone — infants to seniors, single people and families, insured or uninsured, all income levels. We are recognized as a Patient-Centered Medical Home and a Family Resource Center of Quality.
Greater Seacoast Community Health is an Equal Opportunity Employer and considers all applicants without regard to race, color, gender, age, religion, sexual orientation, national origin, disability, veteran status, or any other classification protected by state, federal, or local law. Qualified veterans are encouraged to apply.
Learn more at GetCommunityHealth.org.
PI265182694
Salary : $19 - $24
