Patient Service Navigator/New Patient Coordinator

Join Our Team as a Patient Service Navigator/New Patient Coordinator!

Location:

Goodwin Community Health, Somersworth

Job Status: Full-Time, Hourly (Non-Exempt)
Hours: Monday – Friday, 8:00 AM – 5:00 PM
Salary: Starting at $19.75 per hour

Are you passionate about providing excellent customer service and helping patients navigate their healthcare journey? Greater Seacoast Community Health is seeking a Patient Service Navigator/New Patient Coordinator to join our Call Center team! In this role, you'll be the first point of contact for new patients while also assisting with inbound calls to ensure seamless and supportive patient experiences.

Why Join Us?

At Greater Seacoast Community Health, we are committed to providing high-quality, compassionate care. As part of our team, you will contribute to a welcoming and efficient healthcare environment where every interaction makes a difference.

Key Responsibilities:

• Serve as the first point of contact for individuals interested in becoming patients.
• Provide outstanding customer service by answering calls in a friendly, professional manner.
• Assist with scheduling, patient registration, and coordination of required documentation.
• Educate and connect potential patients with our available services and resources.
• Utilize electronic medical records (EMR) and call center software to document patient interactions accurately.
• Ensure timely and efficient follow-up on voicemails and inquiries.
• Support patients by answering questions, clarifying information, and escalating concerns as needed.

What we’re looking for:

• Education & Experience: High school diploma or equivalent required.
• Skills & Abilities: Strong customer service skills, effective communication, and the ability to multitask in a fast-paced environment.
• Tech-Savvy: Basic computer proficiency and the ability to learn and navigate electronic health record systems.
• Commitment to Excellence: A professional, patient-focused approach with strong problem-solving abilities.
• Team Player: Ability to work collaboratively while also managing individual responsibilities efficiently.

What We Offer:

• A dynamic and supportive work environment.
• Opportunities for growth and professional development.
• Competitive salary and comprehensive benefits package.
• The chance to make a meaningful impact in a community health setting.

If you’re looking for a rewarding role where you can help patients access the care they need, we’d love to hear from you! Apply today and become part of our dedicated team at Greater Seacoast Community Health.

Benefits

All regularly scheduled employees working at least 32 hours per week are eligible to receive full benefits; those working 24-31 hours per week will receive prorated benefits. Our comprehensive benefits package includes:

Medical and dental insurance with an agency subsidy. One of the health insurance plans offered has a no-premium option for employee-only coverage.

Earned time (15 days in your first year, 20 days in your second year, pro-rated by FTE). This includes paid sick, vacation and personal time

Seven (7) paid holidays

Employer-paid group term life insurance and short-term disability coverage.

A 401(k) plan with an employer match. (This benefit is available to all regularly scheduled employees, regardless of hours worked per week.)

Additional benefits available (not subsidized by employer): vision insurance, long-term disability coverage, Flexible Spending Account, access to local discounts..

About Us:

Greater Seacoast Community Health is a network of community health centers providing primary care, pediatrics, dental care, prenatal care, behavioral health counseling, substance use disorder treatment, mobile health services, the WIC nutrition program, social work services, a pharmacy, parenting classes, playgroups, and home visiting. The network includes two health centers - Families First Health and Support Center in Portsmouth and Goodwin Community Health in Somersworth - as well as The Family Center, the Strafford County Public Health Network, the Mobile Health Program, Goodwin Pharmacy and the WIC Nutrition Program.

Our mission is to deliver innovative, compassionate, integrated health services and support that are accessible to all in our community, regardless of ability to pay. We believe everyone should be empowered to maximize their health and well-being. We strive to make our array of programs and health services integrated, high-quality, affordable, recovery-friendly, trauma-informed, inclusive and easy to access. As not-for-profit community health centers and family resource centers serving the Greater Seacoast region of New Hampshire and southern Maine, our services are for everyone — infants to seniors, single people and families, insured or uninsured, all income levels. We are recognized as a Patient-Centered Medical Home and a Family Resource Center of Quality.

Greater Seacoast Community Health is an Equal Opportunity Employer and considers all applicants without regard to race, color, gender, age, religion, sexual orientation, national origin, disability, veteran status, or any other classification protected by state, federal, or local law. Qualified veterans are encouraged to apply.

Learn more at GetCommunityHealth.org.