Demo

Member Relations Coordinator

Sioux Falls, SD Full Time
POSTED ON 2/14/2025
AVAILABLE BEFORE 5/14/2025

Job Description

Job Description

POSITION TITLE : Member Relations Coordinator

POSITION CLASSIFICATION : Full-time / Hourly

REPORTING RELATIONSHIP : Director of Member Relations

QUALIFICATIONS

  • Excellent interpersonal and customer service skills.
  • Strong attention to detail.
  • Excellent time management skills and ability to prioritize tasks.
  • Basic understanding of administrative and clerical systems.

RESPONSIBILITIES AND DUTIES

  • Coordinate ribbon cutting ceremonies.
  • o Maintain official ribbon cutting calendar.

    o Communicate with members to schedule events.

    o Execute ribbon cutting ceremony events and serve as photographer as needed.

    o Complete follow up communication with event host.

  • Serve as support to the Chamber’s Diplomat Committee / assist Director of Member Relations with retention efforts :
  • o Organize service & sales packets and committee orientation training books.

    o Distribute membership renewal communications.

    o Maintain records within the organization’s Customer Relationship Management (CRM) system – record & track member communications.

    o Prepare and send routine physical membership-related mailings.

    o Execute relationship calls to members and help with the payment process.

    o Serve as Operation Thank You event assistant

  • Help to develop and manage budget(s).
  • Assist with invoice processing.
  • Provide administrative support to team members to ensure efficient workflow.
  • o Serve as assistant to Chamber’s President / CEO

    o Help to schedule member meetings for Vice President of Member Relations

  • Coordinate special projects and perform other duties as assigned.
  • EDUCATION AND EXPERIENCE

  • Post-secondary degree / certification preferred.
  • Proficiency in Microsoft Office products.
  • PHYSICAL REQUIREMENTS

  • Prolonged periods of sitting at a desk and working on a computer, with intermittent walking and climbing stairs.
  • Able to lift 20 pounds periodically, while squatting and / or bending.
  • Hold a current driver’s license.
  • TO APPLY : Send a cover letter, résumé, and list of three references to plund@siouxfalls.com, with email subject line reading “Member Relations Coordinator Application.”

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