FRSP Customer Care Specialist

The Customer Care Specialist is a key member the Rapid Rehousing for Families Program (FRSP) team, program that provides short-term rental assistance to families at risk of homelessness. The Customer Care Specialist works under direct supervision of the Associate Program Director; and performs a myriad of clerical and customer support functions related to clients and landlords participating in the program, including receiving inquiries via phone and email from program participants, triaging the requests and escalating for resolution to the appropriate program staff, inputs data into designated systems and keeps the program team abreast of any outstanding issues experienced by the program participants. The incumbent is expected to be responsive to client and vendor communication and promote a professional office environment.

Salary: $48,000 - $55,000

For description, see PDF: http://kcp.kwk.mybluehost.me/wp-content/uploads/2025/01/FRSP-Customer-Care-Specialist-Job-Description-1.pdf