Payment Specialist I- Rapid Rehousing

Job Summary

The Payment Specialist is part of a team tasked with the Rapid Re-Housing rental assistance program. Under general supervision, the Payment Specialist is responsible for, not limited to, coordinating with applicants through a data application and DHS database application, to facilitate eligibility and request payments. In this role the incumbent will build trusting relationships with DHS, and landlords (as deemed necessary) to ensure client payments are processed, information is communicated to the Supervisor, and client data is uploaded into the designated data system and Excel workbooks in a timely manner throughout the assistance process

Responsibilities

• Will be required to work with a wide range of constituencies in a diverse community while providing the necessary client services.
• Develop positive, professional, working relationships with the GWUL’s clients, landlords, property management staff, partner organizations, and contractors.
• Maintain communication with Department of Human Services staff regarding client relocations, including 30-day notice submission, lease-up packet submission, and lease signings.
• Maintain an organized spreadsheet of all relocation and lease-up submissions from GWUL’s staff.
• Disseminate information about housing services to Department of Human Services staff.
• Establish communications policies and procedures with property management representatives.
• Will be required to record and maintain client’s information.
• Develop and maintain a directory of personal and professional service providers throughout the area.
• Collaborate with executives and/or staff in a team environment.
• Will be required to gather and analyze statistical data and generate reports.
• Working closely with the Finance Department to facilitate the timely processing and monitoring of payments for the Rapid Rehousing Program.
• Receiving the applicant’s funding request from a database application, emails, and phone call inquiries.
• Reviewing documents for eligibility, accuracy, and completeness, ensuring all payment requests are for eligible program costs.
• Independent coordination of all day-to-day aspects of a specified, grant-funded program activity.
• Administrative program planning, implementation, and monitoring.
• Implementation of effective operational/administrative policies and procedures specific to the achievement of the objectives of the program.
• Day-to-day team interaction with Programmatic Staff and coordination of a wide range of internal and external constituencies involved in program activities.
• Assistance with planning, preparation, and management of program budgets and expenditures.

Qualifications

• High School Diploma (bachelor’s degree in social work or other human service field is preferred);
• 1 to 3 years of community housing experience (understanding of the special housing needs of economically and socially disadvantaged individuals is preferred);
• Efficient in using Microsoft Word and Excel.
• Must be a U.S. citizen;
• Must complete a criminal background investigation;
• Ability and desire to engage at-risk or homeless clients and develop working relationships.
• Proficient leadership abilities.
• Proficient technological skills.
• Skilled in organizing resources and establishing priorities.
• Ability to communicate clearly and concisely, both verbally and in writing; and
• Ability to maintain professional ethics and confidentiality of client information.

Job Type: Full-time

Pay: $25.00 - $29.00 per hour

Expected hours: 40 per week

Ability to Commute:

• Washington, DC 20009 (Required)

Ability to Relocate:

• Washington, DC 20009: Relocate before starting work (Required)

Work Location: Hybrid remote in Washington, DC 20009

Salary : $25 - $29