What are the responsibilities and job description for the Dispatch Coordinator position at Greatwide Truckload Management?
Job Description
Job Description
Description :
Are you ready to take on a dynamic role that keeps the wheels of commerce turning? As a Dispatch Coordinator, you'll be at the heart of our logistics operations, balancing two vital functions : managing inbound / outbound calls and orchestrating seamless order entry. Inbound call management focuses on answering calls and solving issues with a minimum of call transferring. Outbound call management focuses on improving the characteristics of freight moved. Order entry involves entering load information for agencies and dispatching the truck.
Essential Job Duties
- Answer all incoming phone calls promptly and courteously
- Collaborate with agents and drivers to find the ideal freight
- Enter orders into our operational system for agents and drivers
- Provide timely fuel advances to keep our drivers on the road
- Handle request for additional advances per AOP Work Instructions
- Guide drivers to the nearest repair facilities
- Assist in providing directions to drivers
- Dispatch trip numbers in computer for agents and drivers
- Conduct daily check calls with drivers, keeping tabs on ETAs, updates, and resolving any issues
- Be the first line of support for agents during emergencies and routine situations alike
- Find and assign freight to available drivers, optimizing their routes and maximizing efficiency
- Manage POs for inspections, repairs and tires
- Embrace a variety of responsibilities that keep our operations running smoothly
Requirements :
Required Qualifications
Preferred Qualifications
What's in it for me?
Schedule - In Person, On Site
In-person, on-site
Tuesday - Saturday, 9 : 30am - 6 : 30pm
Location Address
2150 Cabot Boulevard West, Langhorne, PA 19047
Greatwide is a member of The Evans Network of Companies. With extensive capacity and a nationwide network of agents, we are ready to handle your transportation demands. We understand our business is about relationships. We work hard to establish new and nurture existing relationships with our Customers, Agents and Independent Contractors.
