What are the responsibilities and job description for the Inside Sales Representative position at Greco Gas Inc.?
Inside Sales Associate for Welding Supply & Industrial Gas Company
Location: Greco Gas, Inc. – 450 Grantham Street Tarentum, PA 15084
Do you thrive on delivering exceptional customer service and solving problems with ease? Are you a strong communicator who can understand and address customer needs effectively? If so, we invite you to join our team as an Inside Sales Associate at Greco Gas!
About the Role As an Inside Sales Associate, you will be the front line of customer interaction, ensuring a positive and seamless experience. You will assist customers by understanding their needs, creating accurate orders, and providing expert advice on packaged industrial gases, welding, cutting, and related applications and products. This position is ideal for someone with a high attention to detail and problem-solving skills.
Key Responsibilities
- Answer incoming calls, manage email orders, and provide excellent customer service.
- Serve retail showroom walk-in customers with professionalism and care.
- Review and correct customer invoices and shipping documents.
- Research and answer customer technical questions about packaged gases, welding, and cutting & Safety products.
- Provide support for outside sales personnel.
- Assist with annual inventory accounting.
- Prepare customer and inter-store orders for shipping, integrating these tasks with overall shipping and receiving operations.
- Conduct courtesy pre-calls and emails to core customers to obtain weekly orders.
- Stock warehouse and retail store shelves to maintain inventory levels.
- Coordinate with the Purchasing Manager regarding inventory requirements.
- Keep the store and warehouse clean and organized.
- Operate a forklift (certification required).
- Keep the store and warehouse clean and organized.
- Assist with annual inventory accounting.
- Handle shipping and receiving tasks
- Coordinate orders with shipping and delivery staff.
Qualifications and Skills
- Aptitude for welding, electrical, and industrial gas applications is a plus.
- Prior experience in the welding and industrial gases distribution business is a plus.
- Software skills equivalent to Microsoft Office and the capacity to learn other ERP programs.
- Proficient communication skills.
- Exceptional listening and problem-solving abilities.
- Attention to detail and the ability to accurately process customer orders.
- Customer-focused mindset with a desire to go above and beyond.
- Experience in shipping and receiving operations is preferred.
- Forklift operation certification or willingness to obtain certification is required.
- Ability to work collaboratively within a team.
- Basic knowledge of store merchandising and marketing.
Why Join Greco Gas? At Greco Gas, we value our employees and provide opportunities for growth and development. You'll work in a dynamic family-owned business environment that’s been running for over 80 years and where customer satisfaction and team collaboration are top priorities. We're committed to the packaged gas & welding supply industry, the community, supporting your career goals and ensuring you have the tools to succeed.
Become a part of our team and help us deliver exceptional service to our customers daily!
Job Type: Full-time
Pay: From $26.00 per hour
Expected hours: 40 – 45 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
- Day shift
Experience:
- Customer service/Inside Sales: 2 years (Preferred)
Ability to Commute:
- Tarentum, PA 15084 (Required)
Ability to Relocate:
- Tarentum, PA 15084: Relocate before starting work (Preferred)
Work Location: In person
Salary : $26