Customer Service Associate

Greek Boys Choice Foods is looking for a highly motivated Customer Service Associate to join our team. The responsibility of the Customer Service Associate is to ensure excellent customer support and satisfaction and play a crucial role in maintaining a positive customer experience.

This position reports directly to the Supply Chain Manager.

Job duties and responsibilities (this is not all inclusive list)

• Take customer orders through phone calls, emails, and or text.
• Create sales orders and invoices.
• Scanning and filing paperwork.
• Inform customers on outages/substitutions, new products, and specials.
• Providing accurate and relevant information about products, services.
• Ensure timely and effective resolution of customer complaints or issues.
• Maintaining a high level of product knowledge to address customer inquiries
• Collaborating with other departments, such as sales, marketing, and product development, to relay customer feedback and insights.
• Participating in training sessions to stay updated on product knowledge.
• Cover the market area when needed.

Required Skills & Abilities:

• Excellent communication skills, both verbal and written.
• Empathy and patience in dealing with customer concerns and resolving issues.
• Strong problem-solving skills to effectively address customer inquiries and troubleshoot problems.
• Ability to handle high-stress situations and remain calm under pressure.
• Excellent Computer skills
• Inventory system knowledge (Fishbowl preferred)
• Multitasking abilities to manage multiple customer interactions simultaneously.
• Adaptability to changing processes, products, and technologies.

Education & Experience:

• High school diploma or equivalent
• 4Yrs Prior Customer Service Associate experience Required (specializing in order processing)

Physical Requirements:

• Repetitive hand and arm movements, repetitive grasping, lifting, bending, and reaching.
• Exposure to office environments
• Sitting most of the 8hr shifts