What are the responsibilities and job description for the Front Desk Associate position at Greek Peak Mountain Resort?
Greek Peak Mountain Resort Mission Statement
“To Create Unforgettable Memories”
“To Create Unforgettable Memories”
Be the Face of Hospitality – Join Us as a Front Desk Associate at Hope Lake Lodge & Indoor Waterpark!
Are you passionate about providing outstanding guest service in a fast-paced, dynamic environment? Greek Peak Mountain Resort - Hope Lake Lodge & Indoor Waterpark is looking for an enthusiastic Front Desk Associate to create unforgettable first impressions and ensure smooth check-in and check-out experiences for our guests. If you love meeting new people, problem-solving, and working in a beautiful resort setting, we want to hear from you!
What You’ll Do:
Are you passionate about providing outstanding guest service in a fast-paced, dynamic environment? Greek Peak Mountain Resort - Hope Lake Lodge & Indoor Waterpark is looking for an enthusiastic Front Desk Associate to create unforgettable first impressions and ensure smooth check-in and check-out experiences for our guests. If you love meeting new people, problem-solving, and working in a beautiful resort setting, we want to hear from you!
What You’ll Do:
Guest Service & Hospitality
- Welcome guests warmly during check-in and check-out, providing a seamless experience.
- Handle guest inquiries, requests, and complaints with professionalism and efficiency.
- Coordinate guest services with other departments and outside vendors to meet special requests.
Reservations & Front Desk Operations
- Process reservations and cancellations via phone, email, and in person.
- Maximize room revenue and occupancy levels through suggestive selling techniques.
- Manage guest accounts, process payments, and balance receipts at the end of shifts.
Administrative & Team Support
- Maintain up-to-date room inventory, telephone directories, and hotel logbooks.
- Keep the front desk and back office clean, organized, and presentable.
- Assist with clerical duties such as mail handling, photocopying, and guest correspondence.
- Support housekeeping and other departments to ensure smooth guest transitions.
- Assist with ski check and concierge services as needed.
Who We’re Looking For
- Experience & Education: High school diploma or GED; prior hospitality or customer service experience is a plus.
- Excellent Communication: Strong verbal and written communication skills to interact effectively with guests and staff.
- Problem-Solver: Ability to think quickly, handle multiple tasks, and adapt to changing situations.
- Detail-Oriented: Strong organizational skills and accuracy in processing reservations and payments.
- Tech-Savvy: Comfortable with Microsoft Windows and reservation software.
- Physically Capable: Able to stand for extended periods, lift up to 30 lbs, and move efficiently in a busy resort setting.
Why You’ll Love This Role:
- Exciting & Engaging: Work in a social and interactive environment where you make a real impact on guest experiences.
- Opportunities for Growth: Build your career in hospitality with training and advancement potential.
- Be Part of a Fun Team: Join a welcoming and supportive team that values excellent service.
- Resort Lifestyle Perks: Enjoy employee discounts on skiing, waterpark access, and more!
Why Join Greek Peak?
- Work in a Stunning Resort Setting: Greet guests in a breathtaking mountain resort atmosphere.
- Exciting & Fast-Paced Role: No two days are the same in this dynamic guest service position.
- Growth & Career Development: Gain valuable hospitality experience and opportunities for advancement.
- Exclusive Employee Perks: Enjoy discounts on lodging, dining, and resort activities.
If you’re ready to bring your passion for hospitality to a premier mountain resort, apply today to become a Front Desk Associate at Greek Peak Mountain Resort - Hope Lake Lodge & Indoor Waterpark!
