What are the responsibilities and job description for the Guest Services Assistant - Atrium (Part Time) position at Green Bay Packers?
Green Bay Packers Job Posting
JOB SUMMARY:
Dedicated to the highest standard of excellence in guest satisfaction.
Job Responsibilities:
- Deliver an excellent guest experience to all guests – external and internal.
- Possess a working knowledge and understanding of the department to support all areas of Guest Services including Titletown/Atrium/Administrative desks, reception/switchboard, and event greeters.
- Provide internal staff with accurate information of Lambeau Field, Lambeau Field Atrium, Titletown offerings and Packers campus through knowledge of (gameday and non-gameday) rules, policies, and operations.
- Assist with everyday logistics and preparations including gameday and other operations/events.
- Maintain Guest Services desk guidelines, procedures and best practices.
- Direct and assist business guests to access corporate offices.
- Assist security, housekeeping, and other departments by communicating any operations issues.
- Assist with emergency procedures, first aid and medical as needed and as directed by Packers Security.
- Assist with other projects, tasks and responsibilities as needed.
Qualifications:
- High school diploma or equivalent.
- Minimum of five years customer service experience preferred.
- Possess excellent communication skills.
- Ability to work with private information and handle with a high degree of confidentiality.
- Ability to address each guest question with total concentration, patience and helpfulness.
- Possess efficient and effective problem solving/troubleshooting skills.
- Possess a professional appearance and demeanor to interact with public.
- Familiar with Green Bay’s dining and entertainment options.
- Familiar with Word, Excel, Outlook, and Internet.
- CPR and First Aid training recommended.
- Flexibility with hours and with coverage in different areas of the department (includes home gamedays, special events, possible weekends/nights/holidays).
- Ability to work in teamwork environment.
Physical Demands and Work Environment:
- Ability to sit for extended periods of time.
- Ability to remain in a stationary position for periods of time.
- Ability to focus on projects for periods of time.
- Occasionally lift and carry up to 25 pounds.
- Operates in a professional office environment.
- Role routinely uses standard office equipment.
SUPERVISES: This position does not have supervisory responsibilities
SUPERVISED BY: Manager of Guest Services
DEADLINE: Please submit resume by May 13, 2025
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
This job description has been approved by management. This job description is not designed to cover or contain a comprehensive listing, and duties and responsibilities may change at any time with or without notice.
All resumes submitted will be reviewed and selected qualified candidates will be contacted for an interview.
