Data Processor

Scope:

The Data Processor is responsible for ensuring all information processed by the bank is accurate and relayed to the appropriate parties in a timely manner.

Accountabilities:

The Data Processor will:

• Process unposted items, report, notices and any returns.
• Receive and process incoming and outgoing wire transfers.
• Receive, process and maintenance ACH files.
• Provide excellent customer service both in person, electronically, and over the phone.
• Research internal and external account inquiries.
• Perform file maintenance ensuring all information in the system is correct on a daily basis.
• Process stop payments and closed accounts daily.
• Process garnishment and levies.
• Complete AVS, SSI and VOD verifications.
• Process savings bonds.
• Balance ATM.
• Review all suspended remote deposit items.
• Maintain dormant accounts by sending letter and follow-up maintenance.
• Print and sort end of month statement cycle.
• Perform first of the month, quarterly, and year end tasks.
• Participate in community activities as needed and any other activities that may arise.
• Perform other duties as requested or assigned.

Qualifications:

Education:

• Associates degree in business related area or
• Specific banking industry education

Experience:

• Clerical, administrative, cash handling, sales or customer service experience preferred

Competencies Critical to Effective Performance are:

1. Initiative-takes action without being prompted

2. Integrity-thinks and acts ethically and honestly

3. Team Player-shares resources, responds to other departments and supports the larger organizational agenda

4. Communicativeness-recognizes the essential value of continuous information exchange and the competitive advantage it brings

5. Problem Solving & Decision Making-identifies problems, solves them, acts decisively and shows good judgment

6. Sensitivity-values and respects the concerns and feelings of others

7. Customer Orientation-stays close to the customer base and views the organization through the eyes of the consumer in order to anticipate and meet their needs

8. Organizational Knowledge-understands the policies and structures that govern operations and knows the essential technologies at the heart of the business

9. Communicativeness-recognizes the essential value of continuous information exchange and the competitive advantage it brings

10. Composure-maintains emotional control under challenging and stressful circumstances