What are the responsibilities and job description for the REMOTE VETERINARY RECEPTIONIST CSR position at Green Dog Veterinary Center?
Dream Client Services Job for Veterinary Clinic in Venice and Sherman Oaks
Nothing is more stressful than having clients lined up in front of you with phones ringing off the hook while you try to finish a client call. We’ve all been there.
At Green Dog we believe that great client service means being able to focus on the People and Pets in our clinic. We accomplish this by employing a remote phone team that handles our inbound call traffic so our in-house service team can engage with and improve our client’s experience. Because of this method, our in-house service team stays connected to our clients, their pets, and the medical team constantly.
Our highly skilled team is compassionate, happy, and effective.
We seek experienced Personal Service Professionals who are not afraid to think outside the box and contribute to all aspects of a veterinary practice. Professionals who enjoy being productive in a calm organized environment and who long to feel part of a mid-sized family-oriented team.
Why Us?
Outpatient Only, No Holidays, Not a 24-Hour Practice
Seamless remote work
Easy Going Approach (Animal Care is stressful enough as-is)
Competitive Salary and Bonus commensurate with experience
Lifestyle focused Benefits package including:
Generous PTO
Medical, Dental, Vision
Bonus Opportunity
401K
And more...
Why You?
It's all about Character. We care for those who care for the animals. Come rain or shine, animal care professionals work tirelessly to care for every pet they encounter. Green Dog supports these people. We cultivate an environment of constant mutual respect, integrity, and honesty where nothing inhibits the professional care of every pet and person we encounter.
What you do
Under direction from management, the remote CSR performs a wide range of activities related to client communication, including handling a high call volume, texting, accurate medical record keeping, and discretionary activities that support effective business operations.
What you need to be passionate about
Compassion for clients, and pets, and an empathetic nature.
Exceptional customer service skills and ability to relay medical information to clients.
Ability to take information obtained from clients, staff, and other sources, discern what is credible, and assess the hospital and its operation objectively.
Ability to plan, organize, and effectively execute daily tasks.
Great communication skills, both written and oral.
Strong computer competence.
Must be able to handle multiple tasks at once, and deal with high levels of stress in an environment of changing priorities.
Requirements
- Must be available to work most weekends
Education and Experience
High School Diploma.
Minimum 2 Years in a direct customer service-related role in a veterinary clinic*****
Compensation Information
Full-time only (five days a week)
$12-$20 Per Hour based on geographic location and experience
Salary : $12 - $20