What are the responsibilities and job description for the Assistant Store Manager - Cannabis position at Green Dragon?
JOB PURPOSE
Responsible for supporting the Store Manager in overseeing the daily operations of the store, ensuring high levels of customer satisfaction, and maintaining and enforcing the Company policies and procedures.
ESSENTIAL JOB FUNCTION
- * Responsible for ensuring high levels of customer satisfaction through excellent customer service, leading by example and supporting with training the retail staff on customer service standards
- Maintains a positive attitude that creates a positive work environment
- Maintains technical industry knowledge and product knowledge, trains staff on products in store
- Ensure compliance with legal requirements and completing store and MED evaluations
- Has a full understanding of the compliance binder
- Has full understanding of the budtender and manager training binder
- Responsible for the proper and accurate use and training of the POS, cash handling, safe audits, and change drops
- Upholds and enforces the Company policies and procedures, and effectively trains new staff on the policies and procedures
- Managing and motivating store staff by coaching and training
- Addresses and communicates any employee performance issues to Store Manager
- Responsible for accurately and efficiently receiving and processing orders
- Upholds visual merchandising standards, checking that proper signage, price tickets, marketing materials, etc. are visible and updated
- Responsible for opening and closing the store, and ensuring daily coverage (2 Fridays and 2 Saturdays per month, 2 closing shifts per week)
- Effectively leads and maintains communication at store level
- Responsible for maintaining a clean, neat, and well-stocked store as well as ensuring general housekeeping duties are upheld
- Maintain store security, use of the NVR cameras and ensuring all customers are screened at the entrance
- Responsible for assisting and scheduling the proper staff for inventory audits with Ops team
- Responding effectively to customer complaints and inquiries
- Respond to any emergency action items and issues such as pulling NVR footage
- Approves any product discounts
REQUIREMENTS AND QUALIFICATIONS
- 1 or more years of management experience in a retail store environment leading a team of people
- Strong communication skills and interpersonal skills
- Excellent customer service experience
- Reliable, Professional, and Trustworthy
- Ability to work in a fast paced environment with a sense of urgency
- “Whatever it takes” mentality; desire to go above and beyond
- Must have the flexibility to work days/nights/weekends/holidays
- Excellent organizational skills
- METRC experience preferred
- Efficient in Google and Microsoft Office
- High school diploma/GED required
Physical requirements
Must be able to lift at least 25 lbs and be able to stand, sit, bend, kneel, crouch, and reach.
Must have reliable transportation to store
#INDFLRETAIL
Job Type: Full-time
Pay: $17.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Vision insurance
Shift:
- Day shift
- Evening shift
- Morning shift
- Night shift
Experience:
- Customer service: 1 year (Preferred)
Work Location: In person
Salary : $17
