What are the responsibilities and job description for the Office Support Specialist position at Green Energy Biofuel LLC?
Benefits:
- 401(k)
- Dental insurance
- Free uniforms
- Health insurance
- Paid time off
- Parental leave
- Vision insurance
About Us We are a dynamic and growing woman-owned business specializing in sustainable waste solutions, including Used Cooking Oil (UCO) Collection, Pressure Washing Services, and Grease Trap Maintenance. With over 2,000 clients, our mission is to provide reliable, high-quality services while making a positive impact on the environment. We’re not just another company; we're the opportunity you've been searching for. We love our team. We don't just work together; we support and uplift one another, creating an environment where you'll feel valued and encouraged. We have fun with what we do. While we take our work seriously, we also know how to have a good time.
Overview: We are seeking a highly organized and detail-oriented Office Support Specialist to join our team. The ideal candidate will manage client records, assist staff and customers, and ensure compliance with industry regulations. You will be responsible for various administrative tasks, including data entry, reporting, and maintaining accurate records in various software systems.
Overview: We are seeking a highly organized and detail-oriented Office Support Specialist to join our team. The ideal candidate will manage client records, assist staff and customers, and ensure compliance with industry regulations. You will be responsible for various administrative tasks, including data entry, reporting, and maintaining accurate records in various software systems.
Key Responsibilities:
- Maintain accurate client records in Greasr and Zoho systems, ensuring all information is up-to-date.
- Assist, as needed, with customer service inquiries via phone, email, and website chatbot.
- Perform regular data entry and report generation, including running daily, monthly, quarterly, and yearly reports in Greasr.
- Handle registration, documentation, and compliance for fleet vehicles (IFTA, IRP, MCS-150, UCR).
- Respond, as needed, to customer inquiries and perform follow-up tasks, including sending email and SMS campaigns.
- Monitor and manage customer service platforms, including MightyCall, Greasr, and CATScales
- Process and review invoices, and assist with AP-related tasks.
- Assist with customer feedback, including monitoring Google reviews and responding to inquiries.
- Perform other duties as assigned, contributing to team success and operational efficiency.
Qualifications:
- Experience in administrative support, customer service, or similar roles.
- Knowledge of IFTA, IRP, and fleet vehicle compliance is a plus.
- Ability to handle multiple tasks and deadlines in a fast-paced environment.
- Excellent written and verbal communication skills.
- Valid driver's license and ability to visit DMV and other locations when needed.
- Experience in customer service, managing email campaigns, and handling customer inquiries is preferred.
- Must be comfortable working with sensitive and confidential information.
Why Join Us:
- Opportunity to work in a dynamic and supportive team environment.
- Competitive salary and benefits.
- Career development and growth potential within the company.
Apply Now! We look forward to receiving your application outlining your experience and qualifications.
