What are the responsibilities and job description for the Optician position at Green Eye Center?
The Optical Assistant supports team goals, values and philosophy by exhibiting the following behaviors: excellence, quality service, commitment and accountability. As a member of the team, performance includes demonstration of the following accountabilities: communication, teamwork and job knowledge.
POSITION SUMMARY
The Optical Assistant is responsible for demonstrating excellent customer service by assisting patients and the optical manager/ optician in the optical center.
ESSENTIAL FUNCTIONS include the following:
Advises and assists patients in selection of frames and lens, including the selection of color, shape and size.
Takes measurements to determine size, shape and specifications of lenses and frames for each patient.
Verifies prescription using specialized equipment.
Works up optical order for eyewear and processes the eyewear order via the fax/phone.
Calls patients to pick up eyewear/replacement contact lenses.
Dispenses eyewear/replacement contact lenses to patients.
Orders and stocks supplies as needed, according to Green Optical guidelines and as approved by the optical manager.
Instructs and assists patients on care of glasses and other equipment use.
Responds to patient inquiries regarding questions.
Serves as liaison to vendors and physicians, as requested by optical manager.
Receives payments from patients and enters into NextGen System.
Maintains optical inventory database as directed by the optical manager.
Performs other duties as assigned.
SUPERVISORY RESPONSIBILITIES
None
KNOWLEDGE, SKILLS, & ABILITIES
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Good problem solving and decision-making skills
Good interpersonal and customer service skills
Good dexterity
Good computer skills including use of standard office programs
Ability to perform tasks in a timely manner
Ability to speak, read, and write in English
Ability to pleasantly and effectively communicate both orally and in writing
Ability to operate standard office equipment
Ability to concentrate, think, and learn
Ability to hear, see, sit, stoop, kneel, crouch, reach, lift, push, and pull.
EDUCATION AND/OR EXPERIENCE
Highschool diploma or equivalent required. A minimum of 1 year previous optical experience preferred.