Crisis / APS Case Manager

GREEN LAKE COUNTY JOB DESCRIPTION

TITLE:                    CRISIS / APS (ADULT PROTECTIVE SERVICES) CASE MANAGER       

DEPARTMENT:      HEALTH & HUMAN SERVICES/BEHAVIORAL HEALTH SERVICES

LOCATION:            GOVERNMENT CENTER

SUPERVISOR:       BEHAVIORAL HEALTH SERVICES UNIT MANAGER

SUMMARY: 

This position provides strength and community-based, case management and service facilitation to individuals and families, covering a wide range of mental health issues.  This position ensures that individuals accessing crisis resources such as hospitalization, as well as those requiring involuntary service through emergency detention or guardianship processes, have person-centered care throughout all phases of the crisis. 

DUTIES AND RESPONSIBILITIES:

• Approximately 30% of the time is spent is spent providing case management and coordination of services for individuals and families in the Crisis Program. This includes following up with individuals placed on a commitment order or settlement agreement to ensure compliance and linkage to appropriate services, coordination of care, and continued reassessment of safety.
• Approximately 15% of the time is spent providing Adult Protective services including meeting with and providing evaluation/ investigation of Adult Protection reports and providing short-term case management or protective services referrals to clients and/or their family
• About 20% of the time is spent providing crisis counseling to individuals via the crisis line and in outpatient setting. This includes performing crisis line duties, including coordinating inpatient emergency detentions and diversions. This also includes being on an 24 hour on-call crisis (mobile) team.
• About 10% of the time is spent on working with the Behavioral Health Services Unit Manager on crisis program administration and record keeping. This includes maintaining client records as well as tracking and compiling program data, collaborating with the Green Lake County Corporation Counsel’s office, developingand maintaining relationships with outside entities including law enforcement, emergency rooms, psychiatric hospitals,etc. and partnering with the Behavioral Health Services Unit Manager to ensure program compliance and growth.  This includes maintenance of  mental health charts- completing necessary forms, (i.e., release of information, billing, consent, scheduling appointments, etc.)
• About 25% of the time will be spent on Court Coordination for emergency detentions and guardianships. This includes contacting and following up with hospitals, coordination with corporation counsel, setting up independent evaluations, attendance and representation of the County’s position at all hearings and maintain and complete all required court paperwork.
• The remaining time is spent attending and participating in staffings, in-services, supervision and trainings. This includes performing any other duties as needed.
• We also require that your values are consistent with the clinical unit: treat others with dignity and respect, maintain professional integrity and foster intellectual creativity. A willingness to learn and grow professionally is also required.

SKILLS AND ABILITIES:

• Basic everyday living skills
• The ability to understand, follow and provide directions
• Reading, writing (reports) is necessary
• Comprehensive knowledge and skills of person centered approaches
• The ability to work in and with family teams
• Understand the needs of individuals with mental illness
• Comprehensive knowledge of the principals and practices of person centered care
• Ability to relate to and communicate effectively with staff, community professionals, agencies and the general public.
• Ability to and comfort with providing suicide risk assessment (with provided training)
• Ability to use electronic health record and communication (ability to type, email, utilize Microsoft Excel, and navigate EHR software with training)
• Must have a valid Wisconsin Driver's License and access to an insured vehicle.

QUALIFICATIONS:

EDUCATION:  A Bachelor’s Degree in Social Work, Psychology or related field.

EXPERIENCE / JOB KNOWLEDGE:  Considerable experience working with mental health and developmental disability populations. A Bachelor’s Degree in Social Work, Psychology or related field  Experience with crisis services and/or risk assessment is preferred.. A willingness to learn and grow professional

WORKING CONDITIONS:

PHYSICAL DEMANDS: Over 75% of the time is spent hearing (listening), talking and sitting.  25% of the time is spent participating in activities using low handling skills and medium fingering skills.  

Management’s assignment of essential functions is not designed to limit the manner in which duties may be accomplished.  Management shall comply with all applicable workplace laws and shall communicate with any employee with a disability to determine the availability of a reasonable accommodation(s) to allow the employee to perform the essential functions of the job.

ENVIRONMENTAL DEMANDS:   Over 75% of work done is inside.  In unusual situations, there may be exposure to noxious odors and a threat of physical attack or injury from clientele

This is a public service position, and employee is required to be courteous, cooperative and respectful at all times with the public and clients; also establishes and maintains a courteous and cooperative and respectful working relationship with other employees, supervisors and public officials.

This position description has been prepared to assist in defining job responsibilities, physical demands, working conditions and needed skills.  It is not intended as a complete list of job duties, responsibilities and/or essential functions.  This description is not intended to limit or modify the rights of any supervisor to assign, direct, and control the work of employees under supervision. The county retains and reserves any and all rights to change, modify, amend, add to or delete from, any section of this document as it deems, in its' judgment, to be proper.

07/08; Revised 11/2016, Revised 1/2025