What are the responsibilities and job description for the Pest Control Customer Service Representative position at Green Lawn Fertilizing/Green Pest Solutions?
Description
As a consistent annual member of the ‘Philadelphia 100’ and ‘Soaring 76’ fastest growing companies in the region, Green Pest Solutions is the #1 locally owned and operated pest control company in the PA, NJ and DE tri-state region. Established in 2004, we are one of the PCT Top 100 Pest Control Companies in the Unites States.
For the sixth consecutive year in 2024, our culture was recognized as one of the Top 100 Best Places to Work by the Philadelphia Business Journal.
Our Mission is to be the leader of the pest industry by providing a superior customer experience. We believe a happy, engaged, and empowered team is the clear reason for our high customer ratings and consistent rapid growth.
Position Type and Expected Hours:
- This is a full-time position and hours, and days of work are Monday through Friday 10:30am-7:00pm
- Saturdays as needed depending on season and production work loads.
Key Objectives and Company Goals:
- Making and or receiving 100 phone calls per day, per office associate.
- Strong work ethic.
- Desire to learn new things.
- Participate in virtual and in person meetings.
- General office duties including Microsoft office, excel reports, email, data entry, etc.
- Ability to multi-task.
- Excellent customer service skills.
Benefits/Compensation
- Competitive salary Bonus Opportunities.
- 401k and 401k Company Matching.
- Health, Dental, and Vision Insurance.
- Paid Vacation
Requirements
- Occasionally report to Headquarters in West Chester, PA for trainings, meetings, etc.
- 3 Years’ Experience in the Customer Service Field.
- High School Diploma or equivalent of.
- Knowledge of Microsoft Office Software.
- Problem Solving and Critical Thinking Skills.
- Experience in email communication with customers.
- Great Grammar and Communication Abilities.
- Detail Oriented with High Level of Accuracy.
- Efficient Time Management and Organizational Skills.
- Great attitude.
- Team Player.
