Director of Payroll and Customer Success

Position Summary

Green Leaf Business Solutions is a forward-thinking company committed to delivering seamless payroll and customer success solutions. As the Director of Payroll and Customer Success, you will play a crucial role in leading initiatives that enhance customer satisfaction, ensure operational excellence, and drive scalable solutions for our growing client base. This is a unique opportunity to join our leadership team and shape the future of our customer-first approach.

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

Payroll Operations Management

• Lead and inspire the payroll operations team to achieve unparalleled accuracy, compliance, and efficiency across all payroll processes.
• Design and implement innovative payroll workflows to minimize errors, enhance efficiency, and reduce manual effort.
• Monitor and ensure compliance with evolving federal, state, and local payroll regulations, serving as a key subject matter expert
• Collaborate closely with the Tax Department to ensure seamless integration and alignment between UKG and MasterTax systems, maintaining compliance and operational efficiency.
• Oversee the collection of client funds, ensuring timely and accurate payments, and address issues related to non-sufficient funds (NSFs) to maintain financial integrity and operational continuity.
• Demonstrate flexibility and adaptability to manage priorities and respond to changes in a dynamic, fast-paced environment while maintaining a focus on operational excellence and client satisfaction.

Customer Success Leadership

• Drive customer success initiatives by overseeing a team dedicated to delivering world-class client support and satisfaction.
• Develop tailored customer success plans to promote retention, customer loyalty, and long-term partnerships.
• Foster a client-focused culture by proactively identifying and resolving complex customer challenges, ensuring exceptional experiences.

Strategic Initiatives and Team Development

• Establish a collaborative team culture by providing mentorship, professional development, and opportunities for growth.
• Leverage data analytics to monitor and evaluate team performance, setting measurable goals and optimizing strategies to align with organizational objectives.
• Partner with sales and other leadership teams to create seamless client onboarding and retention processes.

Budget and Resource Management

• Oversee departmental budgets, ensuring fiscal responsibility while prioritizing investments in tools, technologies, and resources that drive operational excellence.
• Conduct cost-benefit analyses for proposed process improvements and technological upgrades

Minimum Qualifications (Knowledge, Skills, and Abilities)

• 8 years of progressive experience in payroll operations, customer success, or related leadership roles, with a proven track record of leading teams, optimizing processes, and driving customer success and loyalty
• Advanced knowledge of payroll compliance regulations, systems, and emerging technologies.
• Exceptional ability to analyze and translate data into actionable strategies that improve performance and customer outcomes.
• Excellent communication, problem-solving, and interpersonal skills.
• Preferred experience with UKG Ready and MasterTax systems

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.

Note

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

Why Join Us?

At Green Leaf Business Solutions, we empower our employees by fostering a collaborative, innovative, and inclusive environment. As the Director of Payroll and Customer Success, you will not only shape the future of our company but also enjoy opportunities for professional growth, competitive compensation, and a supportive leadership team.

Compensation includes a competitive salary, performance-based bonus opportunities, comprehensive healthcare benefits, and retirement savings plans.

Ready to make a difference? Join our team and help us redefine the standard for payroll and customer success excellence!

The company is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.