FRONT DESK / RECEPTION

ADMINISTRATIVE ASSISTANT / RECEPTION

The primary function of Reception is to aid in the customer experience by greeting guests in a timely and welcoming manner.

• Responsible for greeting guests upon arrival and performing initial check-in


• Answers incoming phone calls


• Is knowledgeable about all products and specials and can answer questions involving all aspects of the store


• Assists Manager, and Budtenders with various tasks upon request which may include product labeling, display upkeep, and projects in word or excel


• Responsible for checking company email, and the Memo Board for new staff updates


• Updates printouts which may include running specials


• Responsible for the daily upkeep of the office, waiting room, bud room and bathroom


• Must be proficient in xcel, word, and knowledge of Flowhub is a plus

WORKING ENVIRONMENT

• Maintaining a thorough understanding of health and safety protocol for oneself and others.


• Using security systems as instructed.


• Identifying potential risks within the GMC environment and undertaking to minimize such risks.


• Understanding and utilizing appropriate infection control procedures, maintaining hygiene in work areas and keeping the premises free from hazards.



• Immediate reporting of potential risks as identified.

CONFIDENTIALITY AND DIVERSITY

• In the undertaking of the duties outlined above the Receptionist may have access to sensitive information relating to guests and staff. This must be kept strictly confidential at all times.


• Ensure policies and procedures relating the protection of personal and sensitive data must be adhered to at all times and only divulged to authorize persons.


• Support the equality, diversity and rights of patients in a manner that is consistent with GMC policies.



• The Manager should behave in a manner which is welcoming, non-judgmental and respectful of the circumstances and rights of all visitors.

TRAINING AND DEVELOPMENT

• Participate in any training program deemed appropriate by the Ownership.


• An annual individual performance review, to include a record of own personal and professional development and discussing targets for the future.



• Taking responsibility for own development, learning and performance and demonstrating skills to other members of staff when required.

MAINTAINING QUALITY

• Effectively prioritize own time and workload


• Alert colleagues to issues of quality and risk


• Assess own performance and take accountability for own actions


• Contribute to the effectiveness of the team by making suggestions for areas of improvement


• Work constructively with individuals in other organizations to meet patient’s needs



• Communicate problems effectively with other team members and work together towards a solution

GMC is an equal opportunity employer and offers a competitive salary with health insurance benefits.