IT Support Technician (on-site)

Green Mountain Power is seeking a dynamic IT professional with outstanding customer service and computer skills to join our fast-paced Client Services team. In this role you will directly support the technology needs of GMP employees and partners with responsibility for the support, strategic planning, and management of desktop configurations, hardware, applications, and PC technologies utilized by our end users. A strong interest in technology and a demonstrated ability to solve complex problems in a highly friendly and efficient manner is key.

Successful candidates will have prior hands-on experience in configuring and managing tools such as Intune, Horizon View (VMWare, VDI), SCCM, Azure AD, Microsoft 365, as well as their associated server and administration environments. Applicants should possess excellent knowledge of and experience in working with Windows OS, Mac OS, iOS, and O365, including the ability to troubleshoot, diagnose, and resolve PC/Mac hardware and software issues, support iPhone and iPad technologies and applications, as well as be able to manage all of these with a variety of remote management tools. Additional experience with networking and security technologies is a plus.

A strong work ethic, as well as a personal desire to grow and work in a highly innovative, fast-paced, technical environment is preferred. Excellent verbal and written communication skills along with the ability to present information in a user-friendly fashion are essential.

GMP is a leading energy transformation services company working tirelessly to provide clean, cost-effective energy to our customers, while also delivering the latest in energy innovations to drive down costs and reduce carbon output. We are proud to be the first utility in the world to receive a B Corp certification, meeting rigorous social, environmental, accountability, and transparency standards and committing to use business as a force for good. We serve 265,000 residential and commercial customers in Vermont and are looking for inspired contributors with the right attitude and grit to be part of a company embracing transformational change.

This position can be based at either our Rutland or Colchester, Vermont locations, with occasional travel to other company sites within the state as required.

This is not a remote position.

Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At GMP we are dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Green Mountain Power is an Equal Opportunity Employer