What are the responsibilities and job description for the Customer Success and Operations position at Green Ninja?
About Green Ninja
Green Ninja is a growing education company dedicated to creating innovative, project-based science curriculum that inspires students to engage with real-world environmental challenges while meeting academic standards. Recently, Green Ninja was awarded a prestigious five-year grant from the U.S. Department of Education to study and scale its impact nationwide. This recognition underscores the importance and effectiveness of our mission, and we’re looking for a motivated individual to join our team during this exciting period of growth.
Job Overview
The Customer Success and Sales Manager will focus on maintaining relationships with existing school district customers, generating recurring revenue, and ensuring customer satisfaction. This role also involves managing new customer inquiries, coordinating product delivery with suppliers, and supporting our mission to provide high-quality science curriculum. This position is fully remote (U.S.-based) and offers a base salary with a commission structure tied to sales performance.
Responsibilities
- Customer Management :
Serve as the primary contact for school district customers, ensuring their needs for the upcoming school year (e.g., books, kits, training) are met.
Respond to inbound sales inquiries and convert leads into customers.
Work with supplier companies to ensure timely delivery of products to customers.
Qualifications
What We Offer
Competitive base salary with a performance-based commission structure.
Fully remote work environment (U.S.-based).
Opportunity to work for a values-driven organization at the intersection of education, climate, and environmental sustainability.
A collaborative and supportive team culture that fosters innovation and professional growth.