What are the responsibilities and job description for the Solutions Engineer position at Green Office Partner?
Job Description
Job Description
Job Title : Solutions Engineer
Company Overview : Green Office Partner is a leading provider of innovative office technology solutions, specializing in the integration of cutting-edge technologies to streamline and enhance business operations. Our comprehensive offerings include Robotic Process Automation (RPA), Artificial Intelligence (AI), Print Management, Document Management, Business Process Optimization, LED Video Displays, and Touchscreen Technology. We empower organizations to achieve greater efficiency, reduce operational costs, and enhance productivity by optimizing critical business processes.
Position Overview : We seek a Solutions Engineer with a passion for technology and a knack for problem-solving to join our dynamic team. In this role, you will be responsible for implementing and supporting technology solutions that align with our clients’ business objectives. The ideal candidate will have a technical background combined with good communication skills to bridge the gap between technical solutions and business needs. We provide training on all products and will mentor where needed.
Key Responsibilities :
Solution Implementation and Support : Collaborate with sales teams and clients to understand business requirements and leveraging our offerings in RPA, AI, Print Management, Document Management, Business Process Optimization, LED Video Displays, and Touchscreen Monitors.
Technical Expertise : Provide technical expertise across all areas of our product offerings. Lead the configuration, integration, and deployment of solutions to ensure seamless implementation and optimal performance.
Client Engagement : Engage with clients throughout the solution lifecycle, from pre-sales through post-implementation support, ensuring their needs are met and they fully realize the value of our solutions.
Problem-Solving : Diagnose and resolve technical issues related to solution implementations. Provide ongoing support to address any technical challenges that arise.
Documentation & Training : Develop and maintain detailed documentation of solution support, implementation processes, and technical configurations. Conduct training sessions for clients and internal teams to ensure thorough understanding of the solutions deployed.
Collaboration : Work closely with vendors support teams, Clients, and sales to provide feedback on product , address technical challenges, and ensure continuous improvement of our offerings.
Preferred Qualifications :
Proven experience in solutions engineering or a similar role, with a strong foundation in print management software, DMS, and workflow optimization.
Ability to learn quickly and deeply understand new technologies, with a particular interest in digital transformation and robotic process automation.
Excellent communication skills, capable of engaging effectively with technical teams and non-technical clients.
Experience working with a variety of industries, showing versatility and adaptability.
Strong analytical and problem-solving abilities, with meticulous attention to detail.
Project management skills, with the ability to lead projects from conception to completion.
Why Join Us?
Opportunity to work with cutting-edge technology and lead transformative projects for national clients.
Collaborate with a team of passionate, tech-savvy professionals in a supportive and innovative environment.
Commitment to professional growth, with opportunities to lead and learn.
Engage in meaningful work that directly impacts efficiency and sustainability for businesses nationwide.
Join Green Office Partner and be at the forefront of digital transformation, leveraging your skills to drive success and innovation in document management and workflow optimization.
