Program Coordinator - Office of the Registrar

Under general supervision from the Assistant Director, the Program Coordinator is a front-line position and the first point of contact for all inquiries in the Office of the Registrar. This position provides inclusive, professional customer service in all modalities (in-person, phone, email, virtual), while delivering information regarding college admissions, enrollment, student records and other college services, resources, and programs. Following established processes, regulations and policies, this position interprets the needs of customers and implements services ensuring customers are provided the correct information to complete admissions, enrollment and records transactions. Student information must be kept confidential, as outlined by FERPA, as well as college policies and procedures. Must be customer focused, patient, detail-oriented and able to effectively communicate with customers and other staff/faculty.

ABOUT THE COLLEGE:
Green River College's student body is made up of approximately 41% Academic Transfer students, 34% Professional-Technical students, 15% Adult Basic Education student, and 3% Applied Bachelor degrees.  Green River College has four campuses, including the main campus in Auburn, Washington, with satellite campuses in Kent, downtown Auburn, and Enumclaw.  Green River programs serve high school graduates, Running Start students (dual enrollment in local high schools and the college), those seeking retraining for the workforce, international students, students learning English, and Continuing Education students. Green River's service areas are increasingly ethnically diverse, comprising African Americans, African immigrants, Asian Americans, Asians, Latinx, Native Americans, Pacific Islanders, and Middle Eastern Americans, among other communities.


COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION:
We commit to be an anti-racist institution where all students, faculty, and staff receive the access, resources, and services needed to achieve their educational, career, and personal goals. Green River College makes social and economic justice, equity, and inclusion our highest priorities.
The Green River College definition of equity encompasses all identities, including but not limited to race, ethnicity, economic status, gender identity, sexual identity, disability, religion/spirituality, immigration status, age, and culture. We understand individual needs vary widely, and the effects of discrimination and historical oppression must be taken into account while aiming for equitable opportunities and outcomes for all.Customer Service Duties:

• Provide inclusive, equitable and professional customer service to students, staff, faculty and community members 

• Answer and assist customers in all modalities: in-person, phones, email, and virtually 

• Provide options and help customers locate needed information

• Collect and process documents in a timely manner

Admissions and Enrollment Duties:

• Process Admissions applications for domestic students including new, running start, returning, transitional studies daily
• Be knowledgeable of and use the College website, ctcLink, catalog, and student handbook to assist customers
• Explain college policies, procedures, and program information in a friendly, caring and informative manner 
• Develop and maintain a working knowledge of the services provided by departments within the Student Affairs and Instructional areas of the college in order to respond to and/or refer inquiries appropriately and accurately 
• Distribute information in compliance with FERPA, SBCTC and GRC policies, procedures, and guidelines 
• Process waitlist reports and notify students 
• Scan and file documents 
• Open and distribute mail, scan when necessary
• Provide support to part-time hourly and work-study staff 
• Projects and other related duties as assigned

Diversity, Equity, and Inclusion Responsibilities:

• Maintain productive work relationships while considering multiple perspectives.

• Demonstrates awareness of others’ social identities (e.g. race, gender, disability status, religion, etc.) and their relevance in the workplace.

• Resolves cross-cultural conflicts effectively.

• Articulate the department and division’s commitment to diversity, equity and inclusion and the reasons for its importance.

• Promote a respectful, diverse, equitable and inclusive work environment in which concerns are addressed effectively.

• Form respectful relationships with individuals and organizations representing diverse constituencies

• Seek regular input to better understand diversity, equity and inclusion issues

• Promotes a collaborative workplace climate that recognizes, celebrates, and rewards diversity, equity and inclusion.

• Recognizes and addresses incidents of explicit and implicit bias in the workplace.

• Holds team members accountable for problematic behavior.

• Be and remain actively involved in advancing diversity, equity, inclusion, and racial justice and equity in projects and teams, to include active participation in workshops, discussions, and learning opportunities.

Related duties as required to support the goals, objectives and mission of the department, division and college.

 Minimum Qualifications:

• High school graduate or equivalent 
• Two (2) years' experience or equivalent education/experience 
• Attention to detail required
• Demonstrated competency in and verbal communication, interpersonal skills, and the ability to work positively with stakeholders from other offices/departments
• Ability to troubleshoot, research, resolve, and recall information required
• Ability to multitask, and remain customer-focused, in a high-traffic environment 
• Expertise in MS Office, specifically Word, Excel, SharePoint and Teams

Preferred Qualifications:

• Associates degree
• Prior PeopleSoft experience
• Previous work experience with federal and/or state admissions, enrollment and residency rules, regulations, and policies
• Bi-lingual in one of the top 5 languages in Green River’s service area: Spanish, Vietnamese, Chinese - Mandarin, Russian, or Ukrainian

Working Conditions: 

• Must have the ability to sit or stand for prolonged period of time at a desk/computer workstation
• Frequent repetitive arm, hand, and finger motions
• Frequent use of computer and exposure to terminal screen in performing work assignments
• Work in an office setting with frequent interruptions

Required Training:

• Non-discrimination

• Ethics

• Child Abuse and Neglect

• Safety Orientation

• Title IX

• FERPA

• ctcLink

At this time, Green River College is not sponsoring for H1-B Visas.
  
All offers of employment are subject to background checks. (Prior to a new hire, a background check including criminal record history will be conducted.  Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position.)

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law RCW 28B.112.080.
  
Green River College is a tobacco free campus. For more information on the tobacco policy, please visit the following link: https://www.greenriver.edu/campus/policies-and-procedures/general-administrative-policies/ga-2-tobacco-use-policy/
  
Jeanne Clery Statement: Notice of Availability of Annual Security and Fire Safety Report— Green River College’s Annual Safety and Fire Report is available online at www.greenriver.edu/CleryASFR, containing mandated information about current campus policies concerning safety and security issues, required statistics, and other related information for the past three calendar years. To obtain a paper copy of the report, please call 253-288-3350.
  
The following person has been designated to handle inquiries regarding the non-discrimination policies: Executive Director of Human Resources, 12401 SE 320th Street, Auburn, WA 98092-3622, (253) 288-3320.
 
To request disability accommodation in the application process, contact the Disability Support Services at (253) 833-9111, ext. 2631; TTY (253) 288-3359.
 
Equal Opportunity Employer and Statement of Non-Discrimination:  Green River College does not discriminate on the basis of race, color, national origin, citizenship or immigration status age, perceived or actual sensory,  physical or mental disability, pregnancy, genetic information, gender, sexual orientation, gender identity, marital status, creed, religion, honorably discharged veteran  or military status, or the use of a trained guide dog or service animal.
  
Green River College prohibits discrimination on the basis of sex, including sex-based harassment, and sex discrimination in any education program or activity that it operates, as required by Title IX and its regulations, including in admission and employment. Inquiries about Title IX may be referred to Green River College’s Title IX Coordinator, the U.S. Department of Education’s Office for Civil Rights, or both.
 
Reporting
Any employee, student, applicant, or visitor who believes that he, she or they have been the subject of discrimination or harassment should report the incident or incidents to the College’s appropriate Title IX Coordinator identified below. If the complaint is against that Coordinator, the complainant should report the matter to the President’s office for referral to an alternate designee.
 
For students/employees/public/visitors/applicants:
Korland Simmons, Title IX Coordinator • Equity, Diversity, Inclusion 

• Email: titleixcoordinator@greenriver.edu

Salary : $3,447