Salesforce Specialist, Green Thread (Temp)

Job Description

Who We Are

Horizon Media, founded in 1989 by Bill Koenigsberg, is recognized as one of the most innovative marketing and advertising firms. We are headquartered in New York City, with offices in Los Angeles and Toronto. A leader in driving business solutions for marketers, Horizon is known for its highly personal approach to client service. Renowned for its incredible culture, Horizon is consistently named to all the prestigious annual Best Places to Work lists published by Fortune, AdAge, Crain’s New York Business and Los Angeles Business Journal. Together we are building a place of belonging.

At Horizon, we understand the value that different perspectives can bring to our clients and culture, so we strive for an environment where our employees feel welcomed, safe and empowered. We value YOU and believe that your authentic voice and unique perspective allows us to create a more rewarding culture, and experience, together.

Our simple recipe for success? We hire talented people (thinkers, doers, dreamers, makers), challenge them and give them every opportunity to grow.

What You’ll Do

This individual will deliver a centralized marketing reporting dashboard to provide full insight into all aspects of marketing strategy impact on business KPIs. This role is responsible for ensuring system availability and optimal performance of the Salesforce platform, reducing manual processes through strategic automation and workflow implementation, and maintaining data accuracy and completeness. As part of the function, this individual will decrease ticket resolution time by implementing self-service solutions and maintaining up-to-date documentation. This individual will also support revenue growth by optimizing sales processes and providing actionable insights through reports and dashboards. This role is required to achieve a user satisfaction rate of 90% or higher through responsive support and effective training programs

• Manage user accounts, security settings, and permission sets while ensuring data integrity and compliance with company policies – 5%
• Configure and maintain Salesforce objects, fields, page layouts, workflows, and validation rules – 5%
• Create and maintain reports, dashboards, and automation tools to improve business processes – 15%
• Provide training and support to end-users, documenting processes and maintaining knowledge base resources – 5%
• Evaluate and implement new Salesforce features and third-party applications – 5%

• Align and collaborate with existing Paid Media, Email Marketing, and Social Community Management teams internally and with partners – 60%
• Paid Media
• Lead qualification and routing rules stewardship
• Lead form integration and tasks
• Platform integration to ensure attributions
• Reporting on performance
• Email Marketing
• Reporting on email performance
• Attribution of performance to capture ROI
• Development of rules and best-practices for automations
• Semi-annual NPS survey development
• Social
• Reporting on social performance KPIs
• Content performance reporting
• Integration of content performance metrics into dashboards
• Web Traffic
• Integration of Google Analytics data into Salesforce for secondary KPI tracking
• Landing page traffic and performance reporting
  

Who You Are

• A strong writer, presenter and communicator in order to share status updates, present recommendations and provide strategy and insights to client and internal teams
• An independent worker with strong time management and organization skills
• A problem solver with the ability to develop creative solutions
• A team player, willing to roll up your sleeves
• Nimble and flexible with ability to succeed in a fast-paced environment
• Detail oriented with a commitment to follow through
• Eager to mentor and teach team members new skills
• An advocate for and supporter of Diversity, Equity and Inclusion.
  
  

What You’ve Done

• Salesforce Administrator Certification (ADM-201), preferably in focused on Marketing functions
• 3 years of hands-on experience administering Salesforce
• Strong understanding of Salesforce best practices and security protocols
• Experience with Salesforce configuration, including workflows, process builder, and validation rules
• Excellent problem-solving abilities and attention to detail
• Strong communication skills and ability to explain technical concepts to non-technical users
  
  

Physical Activity and Work Environment

• No physical labor is required.
• Hybrid work schedule - 3 days per week required in the New York City Horizon Office.
  
  

Salary Range: $45.67 to $52.88 an hour. A successful applicant’s actual weekly or hourly rate may vary based upon, but not limited to, skill sets, experience and training, licensure/certifications, and equity.

The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.

#HMGT

Base Pay

The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.

Horizon Media is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.